All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the: Defect works at the resident’s property relating to: 2 draughty windows. The fence. The kitchen lights, socket, and extractor fan. Screws sticking out. Plasterwork in the bathroom. Flooring. A leaking tap and smell of damp, and mould on the carpet and walls. The associated complaint.
The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response to the resident’s report that the kitchen window had no safety catch and her son's bedroom window did not lock. Handling of the complaint. This report also considers the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: Right to Buy (RTB) application. Associated complaint.
The resident has complained about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: Reports of multiple leaks resulting in damage to the property. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property and its surrounds. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the kitchen. Associated formal complaint.
The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s request for assistance with moving to a new property.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.
The complaint is about the resident’s reports of: Water overflowing from the building’s roof. Poor quality repairs completed in communal areas. Damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.