Sanctuary Housing Association (202325736)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing (202337318)
The complaint is about: The landlord’s response to: The resident's reports about heating and hot water. The resident's reports about a patio door and windows. The landlord's complaint handling
Stonewater Limited (202334622)
The complaint is about: the landlord’s handling of damp and mould at the property. the level of compensation it offered to the resident in its response to her complaint.
The Riverside Group Limited (202212964)
The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the brickwork of the property. The upkeep of communal benches.
Ashford Borough Council (202308502)
The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint and level of compensation offered.
Bristol City Council (202233143)
The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by means of a mutual exchange.
Hyde Housing Association Limited (202318965)
The complaint is about the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in the property. Reports of antisocial behaviour (ASB). Reports of damp and mould. The maintenance of communal areas.
London Borough of Hackney (202229549)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s associated complaint.
Metropolitan Thames Valley Housing (MTV) (202220405)
The landlord's handling of the resident's: Request to assign her tenancy. Associated complaint.
One Vision Housing Limited (202320175)
REPORT COMPLAINT 202320175 One Vision Housing Limited 27 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]