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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202101603)

The complaint is about the landlord's handling of the resident's roof repairs and its subsequent offer of compensation. The Ombudsman investigated the landlord’s handling of the associated complaint.

Clarion Housing Association Limited (202211537)

The complaint is about: The landlord's response to reports of flooring repairs, including reports that this was the cause of a pest problem in the property. The Ombudsman has also investigated the landlord’s complaint handling.

Dacorum Borough Council (202206306)

The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s associated complaint.

Leeds City Council (202226755)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.

Lambeth Council (202201533)

The complaint is about the landlord’s handling of: Reports of anti social behaviour (ASB). Repairs to the bathroom, including concerns about damp and mould. An electrical inspection and related repairs in the property. Reports of incorrect information on the annual gas safety certificate. The resident’s complaint. The landlord’s record keeping has also been investigated.