Orbit Housing Association Limited (202326502)
The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Origin Housing Limited (202413912)
The complaint is about the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about outstanding repairs to her property. The associated complaint.
Peabody Trust (202326358)
The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. The resident’s request that it replace the floor covering in the affected room. The resident’s request that it provide alternative accommodation, and reimburse her for the cost of utilities. The landlord’s complaint handling has also been investigated.
Shepherds Bush Housing Association Limited (202321496)
The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence.
South Yorkshire Housing Association Limited (SYHA) (202325860)
The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling.
Southern Housing (202313629)
The complaint is about the landlord’s handling of the resident’s: Reports of poor workmanship in relation to the fitting of the windows. Concerns raised about a concrete patio and water ingress. Request for a new kitchen and bathroom. Associated complaint.
Sovereign Network Group (202308787)
The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its contact centre. Handling of its concerns about the resident’s conduct of his tenancy. Response to the resident’s reports of harassment and intimidation by staff. Response to the presence of asbestos in the boiler. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Group (202318094)
The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.
Sparrow Shared Ownership Limited (202309277)
The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint.
The Abbeyfield Society (202332725)
The complaint is about the landlord’s handling of the resident’s request for reimbursement of costs relating to relocation, due to the closure of the home.