Torus62 Limited (202310616)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and issues with her flooring. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Wakefield And District Housing Limited (202336653)
The complaint is about the landlord’s response to the resident’s reports of damp and mould, and odour in the property. The Ombudsman has also considered the landlord’s complaint handling.
Your Housing Group Limited (202233147)
The complaint is about the landlord’s handling of the resident’s: Reports of a blocked waste pipe, a leak under the sink, and associated repairs in the kitchen. Concerns about the conduct of 2 contractors used by the landlord. Request for it to repair the extractor fan in the bathroom. Associated complaint.
Believe Housing Limited (202312112)
The complaint is about the landlord’s handling of: the resident’s request for a subject access request (SAR). the resident’s reports of anti-social behaviour (ASB). arrangements it made with the resident to conduct an electrical safety check. the resident’s concerns about staff conduct. the resident’s request for additional fencing. the resident’s concerns about his rent account. the associated complaint.
Birmingham City Council (202347195)
The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould. A repair to a fence in the resident’s garden. The resident’s requests for aids and adaptations. The resident’s request for a move to a more suitable property. This investigation has also considered the landlord’s handling of the complaint.
Eastlight Community Homes Limited (202337118)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202213688)
The complaint is about the landlord’s: Payment of £200 compensation following an order by the Housing Ombudsman in December 2021 (case reference 202011120). Response to the resident’s concerns about her neighbour’s video doorbell in light of guidance issued by the landlord on 5 April 2022. Complaint handling.
Hyde Housing Association Limited (202233536)
The complaint is about the landlord’s: response to the resident’s reports of mice in the property. response to the resident’s reports of a leak into the property. handling of repairs to damaged walls. We have also considered the landlord’s: record keeping. complaint handling.
LiveWest Homes Limited (202308250)
The complaint is about the landlord’s:
London & Quadrant Housing Trust (L&Q) (202345699)
This complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.