The Guinness Partnership Limited (202321703)
This complaint is about the landlord sending a rent arrears letter to the resident.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Futures Housing Group Limited (202317660)
The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations to his property.
Hammersmith and Fulham Council (202318263)
The complaint is about the landlord’s handling of the resident’s reports that the bins are not being placed in the correct area and the area is not being properly maintained. We have also investigated the landlord’s complaint handling.
London Borough of Newham (202421897)
The complaint is about the landlord’s handling of the resident’s: Reports of drainage issues affecting the toilet. Reports of damp and mould in the bathroom. Request for a replacement front door. Concerns about asbestos. Associated complaint.
Peabody Trust (202305552)
The complaint is about the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202301122)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
West Kent Housing Association (202317974)
The complaint is about the landlord’s response to the resident’s reports of inadequate external lighting and uneven surfaces on the steps in front of his property.
Aster Group Limited (202320887)
The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202323445)
The complaint is about the landlord’s response to the resident’s report of a damaged front door.
Bolton at Home Limited (202330496)
The complaint is about the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints handling.