All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s response to the resident’s concerns about the disconnection of a satellite dish. The handling of the resident’s complaints and the timeliness of responses.
This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns about the boundary line. Response to the resident’s concerns that he had been discriminated against.
The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of the associated complaint. The landlord’s introduction of a contact arrangement for the resident.
The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property.
The complaint is about: The landlord’s response to concerns about lift repairs. The resident’s request for compensation. The landlord’s complaint handling.
The resident has complained about the landlord’s handling of: An application to split the household. The subsequent formal complaint.
The complaint is about the landlord’s response to reports that the resident’s window had been broken.
The complaint is about the landlord’s: Handling of the resident’s request not to return to her property following a decant and later request for a transferred to a different property ; Handling of the resident’s concerns about the condition of her property and the associated repair works, including the removal of her laminate flooring; Decision to take rent arrears enforcement action, and its handling of communication around this; Handling of reports that the resident had been injured due to the condition of the property; Handling of the resident’s personal information; Complaints handling.
The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of his property.
This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s concerns that it did not take his vulnerabilities into account when dealing with his reports of ASB. Handling of the associated complaint.