Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Riverside Group Limited (202221892)

This complaint is about the landlord’s handling of: The resident’s queries about her service charge. The associated complaint.

Thurrock Council (202219191)

The complaint is about the landlord’s handling of the resident’s reports of: damp and mould and the subsequent repairs. Asbestos in the property and the subsequent repairs. The complaint is about the landlord’s response to the resident’s request that it reimburse the resident for works the resident had carried out and paid for.

Tower Hamlets Homes (202217121)

The complaint is about: The landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Vivid Housing Limited (202228847)

The complaint is about: The landlord’s handling of garden drainage works including the replacement of the resident’s shed. The landlord’s complaints handling.

Wandsworth Council (202229840)

This complaint is about the landlord’s handling of: The resident’s application for rehousing. Reports of damp, mould, draughts, and lack of insulation within the property. Reports of pests within the property.

West Northamptonshire Council (202124314)

The complaint is about the landlord's handling of the resident's reports of suspected subsidence causing damage and unlevel flooring. The Ombudsman has also considered the landlord's complaint handling.

Clarion Housing Association Limited (202229282)

This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint.

East Midlands Housing Group Limited (202217915)

The complaint is about: The landlords handling of the resident’s request for a subject to access request (SAR). The landlords response to the resident’s reports of anti social behaviour (ASB). This service has also considered the landlord’s complaint handling.

Home Group Limited (202215876)

The resident’s complaint is about the landlord’s handing of his reports of Anti Social Behaviour (“ASB”) and his complaint.

Hyde Housing Association Limited (202305311)

The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated formal complaint.