Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

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Date to (mm/dd/yyyy)

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southwark Council (202125220)

The complaint is about the landlord’s response to the resident’s reports of leaks. This Service has also considered the landlord’s complaint handling.

Stroud District Council (202215859)

The complaint is about the landlord's handling of heating repairs.

Tower Hamlets Homes (202220118)

The complaint is about the landlord’s response to the resident’s reports of: A leak from the roof. Outstanding repairs. This report will also assess the landlord’s: Complaint handling. Record keeping.

Warwick District Council (202201904)

The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident succeeded the tenancy. The related complaint.

Beyond Housing Limited (202323915)

The complaint is about the landlord’s handling of the resident’s request for a housing transfer.

East Devon District Council (202231306)

The complaint is about the landlord’s handling of various repairs to the property. The Ombudsman has also considered the landlord’s knowledge and information management.

Fairhive Homes Limited (202316144)

The complaint is about: The landlord’s handling of reports of noise nuisance from the communal entrance door. The landlord’s handling of reports of a pest infestation. The Ombudsman has also considered the landlord’s complaint handling.