All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Reports of damaged floor tiles in the downstairs toilet. Damp and mould work relating to plastering, damp proofing, and ventilation. The associated complaint, including compensation.
The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as part of the works. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to her healthcare provider. Request for a new tenancy agreement. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord's handling of the resident’s reports of an ongoing roof leak causing damp and mould and issues with the extractor fans. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Communication about external cyclical maintenance works. Handling of the resident’s complaint.
The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould.
This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her property. We have also considered how the landlord handled the complaint.
The complaint is about: the increase in service charges relating to heating the landlord’s handling of an assessment of support available to the resident