All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: handling of applications for energy bill relief and discount schemes. handling of concerns about utility billing. response to concerns about staff conduct. response to concerns about its policies and procedures. handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property from communal areas.
This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
This complaint is about how the landlord handled the resident’s request for an allocated parking space. We have also considered how the landlord handled the complaint.
The complaint is about the landlord’s: Handling of repairs for a leak, damp and mould in the resident’s property, including a faulty window and a faulty balcony door. Handling of the associated complaint.
The complaint is about the landlord’s: Response to the resident’s concerns of noise from a nearby private nursery, the nursey’s use of a nearby passageway and the landlord’s enforcement of a covenant concerning the passageway. Response to the resident’s request for noise reducing works and the landlord’s associated communication. Complaint handling.
The complaint is about the landlord’s handling of repairs to the resident’s doorframe and kitchen unit.
The complaint is about how the landlord responded to the resident’s requests for new kitchen units.
The complaint is about the level of compensation paid by the landlord for: Delays in resolving blockages to the resident’s toilet. Delays in its response to the resident’s complaint.