All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of communal door repairs between July 2022 and March 2023. Response to the resident’s enquiries about communal redecoration. Response to the resident’s concerns about window cleaning in 2022. Handling of the resident’s reports of anti-social behaviour (ASB) and vandalism. We have also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s report that his Velux window blind was broken. The landlord’s complaints handling.
The complaint is about the landlord's handling of a repair to the resident's balcony door.
The complaint concerns the landlord’s handling of and communication about cleaning, repair, and maintenance of the communal areas and fixtures in the resident’s block of flats.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The complaint is about the landlord's handling of repairs to the resident’s property (including reports of damp and mould). The Ombudsman has also investigated the landlord's complaint handling.
The complaint is about the landlord's handling of the resident's request for it to repair a garden fence. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s report of a fire being caused by a contractor.
The complaint is about the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage relating to theft of the resident’s belongings. Repair issues to the CCTV and communal gate. The complaint.
The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the landlord’s complaint handling.