All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent damp and mould. Response to the resident’s reports of intermittent water leaks from the property above. Complaint handling.
The complaint is about the landlord’s response to the resident’s concerns regarding the general condition and safety of the back garden. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling and response to the resident’s: Reports of repairs to a communal fence. Request for information to show how the service charges, sinking fund and sales surcharges are calculated and administered. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request to sublet the property.
The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows and kitchen worktop. The associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling of repairs to the property’s windows. Response to the resident’s reports of damp and mould in the property. Complaint handling.
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent request for reimbursement of costs.
The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint.
The complaint is about the landlord’s: handling of concerns about a balcony. complaint handling.
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