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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Clarion Housing Association Limited (202413355)

The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown windows. A trip hazard between the lounge and the kitchen. The resident’s request for the landlord to jet wash the external front of the property. The resident’s request for the landlord to install a driveway. The associated complaint.

ForHousing Limited (202306138)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

London Borough of Camden Council (202406147)

The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s complaint handling has also been considered.