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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Onward Homes Limited (202234079)

The complaint is about the landlord’s handling of: The resident’s report of a lack of hot water in the bathroom. The replacement of a grab rail.

Sandwell Metropolitan Borough Council (202305551)

The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; The landlord’s associated response to her request that it increase the priority banding it had awarded her application for rehousing.

‘Johnnie’ Johnson Housing Trust Limited (202308325)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s request for rehousing. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.

Hyde Housing Association Limited (202317233)

This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay installing an electric vehicle (“EV”) charger. The landlord’s handling of the associated complaint.

Islington Council (202308105)

The complaint is about the landlord’s handling of the replacement of the resident’s front door. The Ombudsman has also considered the associated complaint handling.

London & Quadrant Housing Trust (L&Q) (202226880)

The complaint is about: The landlord’s handling of repairs in the kitchen, including: the landlord’s handling of the resident’s request to renew the kitchen the landlord’s handling of electrical repairs the landlord’s response to a fire the landlord’s response to the resident’s request to be reimbursed for costs incurred during the electrical disrepair. The landlord’s handling of the associated complaints. The Ombudsman has also considered the landlord’s record-keeping practices.