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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Kirklees Council (202313374)

The complaint is about the landlord’s handling of the resident’s: Request for permission to install an electric vehicle charging point and driveway. Complaint.

London Borough of Hackney (202343128)

The complaint is about the landlord’s handling of the resident’s reports of:  Faults to the boiler. Damp and mould. We have also considered the landlord’s: Record-keeping. Complaint handling.

Onward Homes Limited (202344126)

The complaint is about the landlord’s handling of the resident’s: reported leak. request for a home visit. The Ombudsman has also assessed the landlord’s complaint handling.

Peabody Trust (202317719)

The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged for their annual insurance premium.

South Derbyshire District Council (202413684)

The complaint is about the landlord’s handling of: A dispute over the location of the resident’s parked car. The resident’s reports of damp and mould. We have also considered the landlord’s: Complaint handling. Record keeping.

The Guinness Partnership Limited (202218624)

The complaint is about the landlord’s: Decision to issue the resident with a letter concerning her conduct towards a member of staff in September 2022. Handling of a telephone conversation with the resident in November 2022. Handling of the resident’s reports of anti-social behaviour. Handling of the resident’s subject access request. Handling of the resident’s reports of fly-tipping. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The Guinness Partnership Limited (202324073)

The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A concern about a tree. We have also considered the landlord’s complaint handling.