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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Riverside Group Limited (202310549)

The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. This report has also considered the landlord’s complaints handling.

Citizen Housing (202313888)

The complaint is about the landlord’s handling of the resident’s request for replacement internal doors.

Home Group Limited (202310296)

The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs following a fire in 2019. Reports of damp and mould following a leak. Reports about restricted accessibility to the communal driveway. Associated formal complaint.

London Borough of Ealing (202225737)

The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated complaint.

Peabody Trust (202335463)

The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. The Ombudsman has also considered the landlord’s complaint handling.