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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Camden Council (202217752)

The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom that caused the ceiling to collapse . The associated damage to the resident's property.  Personal injury caused to the resident. The condition of the property before being let to the resident relating to the condition of the boiler and evidence of a leak. The complaint handling and the level of redress offered.

Chelmer Housing Partnership Limited (202215261)

The complaint is about the landlord’s: Handling of the resident’s requests for communication to be provided in an accessible format. Response to the resident’s concerns about the neighbour’s use of offensive language and use of the communal areas. Handling of the associated complaints.

Clarion Housing Association Limited (202210131)

The resident complained about the landlord’s handling of: her reports that it had not provided a FENSA certificate. the administration and communication about her service charge account. We have also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202219576)

The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). A pest infestation. The Ombudsman has also considered the landlord’s complaints handling.

Clarion Housing Association Limited (202222858)

The complaint is about: The landlord’s handling of the resident’s request for a refund of costs to run temporary heaters. The landlord’s handling of repairs to the garage door. The landlord’s handling of repairs to the bedroom ceiling in a previous property. The landlord’s handling of reimbursement for window fittings. The landlords handling of his reports that it ‘blocked’ the resident’s emails and recalled emails it sent to him. The landlord’s handling of the resident’s report that it discriminated against him. The landlord’s complaint handling.

Clarion Housing Association Limited (202233437)

The complaint is about: The landlord’s handling of the resident’s request for repairs to the kitchen ceiling. The landlord’s communication and record keeping. The landlord’s handling of the resident’s complaint about various disrepair issues in the property.

Flagship Housing Group Limited (202229998)

The complaint is about: The landlord’s handling of the resident’s reports of a damage front entrance door and frame. The Ombudsman has also considered the landlord’s complaints handling.

ForHousing Limited (202220869)

The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling of the associated complaints.