London Borough of Tower Hamlets (202318376)
The complaint is about the landlord’s response to the resident’s: Reports of no heating and hot water. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Magenta Living (202307952)
The complaint is about the landlord’s handling of repairs to the plasterwork and doorframes of the property. The Ombudsman has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202302150)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Midland Heart Limited (202303515)
The complaint is about the landlord’s handling of: Works to install a replacement kitchen. The associated complaint.
Nottingham Community Housing Association Limited (202320614)
The complaint is about the landlord’s handling of repairs to the resident’s front door.
Orbit Housing Association Limited (202335833)
The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. reports of damage to the resident’s personal belongings. the associated complaint.
Paragon Asra Housing Limited (202340217)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202419212)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202406391)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202421852)
The complaint is about the landlord’s handling of the resident's: Reports of damp and mould. Concerns about the communal area. We have also considered the landlord’s: Complaint handling. Record keeping.