Islington Council (202109673)
The resident has complained about the landlord’s handling of an ongoing leak issue including the standard of workmanship and the service provided. The resident has also complained that the landlord did not inform him of the leak prior to the sale of the property, therefore that he has paid a higher price for the property and higher rent given the actual market value, for which the landlord should compensate him. The Ombudsman has considered the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.