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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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East Devon District Council (202336310)

The complaint is about the landlord’s handling of: Reports of damp, mould and moisture. Repairs to the bathroom light. Its decision not to replace a kitchen sink unit. The associated complaint.

Estuary Housing Association Limited (202228895)

This complaint is about the landlord’s response to the resident’s concerns around recurring damage to the property. The Ombudsman has also considered the landlord’s complaint handling.

Home Group Limited (202222257)

The complaint is about the landlord’s: Handling of a leak from the resident’s radiator. Decision not to replace the resident’s carpet. Complaint handling.

Homes Plus Limited (202224381)

The complaint is about the landlord’s handling of: Shower repairs. The resident’s requests for the heating system to be upgraded. The Ombudsman has also investigated the landlord’s complaint handling.

Housing 21 (202228553)

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.

Islington Council (202403851)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.

Lambeth Council (202318322)

The complaint is about the landlord’s handling of the resident’s: report of a rat infestation at the property. request for annual reviews of the suitability and accessibility of the property. report of outstanding repairs to the property. request for adaptations to the property. report of verbal discrimination by a telephone operative. The Ombudsman has also decided to investigate the landlord’s handling of the resident’s complaint.

London & Quadrant Housing Trust (L&Q) (202007901)

The complaint is about the landlord’s response to the resident’s reports about: Leaks into the living room. Associated repairs to the living room ceiling. The entrance system and fobs. Car park gate repairs. Its handling of the associated formal complaints.