Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Haringey London Borough Council (202303218)

The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling.

London Borough of Barnet (202228491)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours.

Waltham Forest Council (202300868)

This complaint is about the landlord's response to reports of a leak, damp and mould, and a crumbling ceiling within the property.

Richmond Housing Partnership Limited (202302569)

The complaint is about the landlord’s response to the resident’s concerns of: Mould in the property. Communal lift repairs and the length of time it had been non-functioning. The communal lighting repair. The Ombudsman has also considered the landlord’s complaint handling.

Ashton Pioneer Homes Limited (202229724)

The complaint is about: The landlords handling of the resident’s concerns regarding staff conduct. The landlord’s complaint handling.

Birmingham City Council (202219688)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Related complaint.

Lambeth Council (202222082)

The complaint is about the landlord’s handling of the resident’s reports of a leak at the property.

Paradigm Housing Group Limited (202208841)

The complaint is about the landlord’s handling of the resident’s: report of repairs required to the windows and front door. reports of a rodent infestation, damp and mould. reports of anti-social behaviour (ASB) and noise nuisance. request for a management move.

Peabody Trust (202127053)

The complaint is about the landlord’s handling of resident’s: Mutual exchange. Reports of repairs. Complaint.

Platform Housing Group Limited (202231124)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.