Tower Hamlets Homes (202320551)
The complaint is about the landlord’s handling of the replacement of the windows at the resident’s property. The Ombudsman has also investigated the landlord’s complaints handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Amplius Living (202334124)
The complaint is about the landlord’s handling of: The resident’s reports of a leak and damp and mould. The resident’s reports of antisocial behaviour (ASB). The associated complaint.
Hyde Housing Association Limited (202309547)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling.
London & Quadrant Housing Trust (L&Q) (202312902)
The complaint is about the landlord’s handling of the resident’s reports of repairs as a result of a roof leak.
London Borough of Camden Council (202231420)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). complaint handling.
London Borough of Lewisham (202410375)
The complaint is about the landlord's handling of: Reports that the resident’s bath was damaged and needed to be replaced. Reports of problems with the drainage of the external gully. Reports of a faulty bathroom extractor fan. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Newlon Housing Trust (202425663)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the associated complaint.
NSAH (Alliance Homes) Limited (202327342)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with his boiler. Associated formal complaint.
Royal Borough Of Greenwich (202232768)
The complaint is about the landlord’s handling of: Noise reports made by the resident’s neighbour. Information relating to the resident’s son living at the property. The resident’s concerns that the landlord has discriminated against her son. We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202416237)
The resident’s complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.