All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown windows. A trip hazard between the lounge and the kitchen. The resident’s request for the landlord to jet wash the external front of the property. The resident’s request for the landlord to install a driveway. The associated complaint.
The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report that the council discouraged him from applying for the right to buy the property. The managing agent’s handling of the resident’s request to be compensated for his reports of financial losses and other consequences associated with the agent’s actions regarding his subletting enquiry. The managing agent’s handling of the associated complaints.
The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of the building on her selling her property, and work being undertaken to improve this rating. request that it buy back the property. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring.
The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of anti-social behaviour by a neighbour. The associated complaints.
The landlord’s response to the resident’s reports of subsidence repair works in the property.