Yorkshire Housing Limited (202417344)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202330901)
The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty windows. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202120114)
The complaint is about the landlord’s handling of repairs to the front entrance door. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202310530)
The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports of issues with the boiler and radiators.
Halton Housing (202433670)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s requests that it move her.
Haringey London Borough Council (202401088)
The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic violence (DV). Concern regarding the suitability of the temporary hotel accommodation. Concern regarding access for gas and electric safety checks. We have also considered the landlord’s complaint handling.
Home Group Limited (202327189)
This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home.
Leeds City Council (202401413)
The complaint is about the landlord’s response to the resident’s concerns over its handling of service charges.
London & Quadrant Housing Trust (202311793)
The complaint is about the landlord’s handling of the resident’s: Reports of water ingress through the wall, which caused internal water damage. Formal complaint.
London Borough of Camden Council (202417323)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated repairs, including damp and mould. The resident’s complaint and the level of compensation offered.