All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the property and instruct the works to commence. The landlord’s response to the resident’s concerns about subsidence.
The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents at the property, removal of ivy, pointing, doorstep repairs and fly-tipping. removal of concrete planters. damage to cables. graffiti, gate and letter box repairs. complaint handling.
The complaint is about the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the landlord’s: Handling of the resident’s associated complaint. Knowledge and information management relating to this case.
The complaint is about the landlord’s handling of reports of no heating and hot water in the property.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs in the property. The resident’s complaints.
The complaint is about the landlord's handling of: The resident’s reports of various repairs including: Damp and mould; a cracked wall and a leak from the chimney stack. Insulation for the attic. Replacement baths. Asbestos. A decant (a temporary move). The associated complaint.
The complaint is about the landlord’s handling of: The resident’s report of noise disturbance from a neighbouring property. The resident’s concerns about the level of noise transference between his property and his neighbour’s property. The associated complaint.
The complaint is about the landlord’s handling of damp and mould in the property, and the associated repairs. The Ombudsman has also investigated the landlord’s: Handling of the complaint and the level of compensation offered. Record keeping.
The complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and the level of compensation offered.