Birmingham City Council (202222814)
The complaint is about: The conduct of the landlord’s staff. A repair to the front door and boiler. The Ombudsman has also considered the landlord’s record keeping and complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Dacorum Borough Council (202212553)
The complaint is about the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling.
Red Kite Community Housing Limited (202222068)
This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated complaint.
Southern Housing Group Limited (202346818)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (Former Network Homes) (202301357)
The complaint is about the landlord’s: Response to damp and mould. Response to repair issues including the condition of the property at the beginning of the tenancy. Response to the resident’s concerns about the landlord’s staff and its contractors including discrimination and contact restrictions. Complaint handling.
Great Places Housing Association (202233150)
This complaint is about: The landlord’s handling of external repairs. The associated complaint.
Manchester City Council (202307463)
The complaint is about the landlord’s response to the resident’s: Concerns about the installation of a heat pump. Reports about antisocial behaviour (ASB) and the broken entry gates. Reports about the condition of the communal garden. Reports of an electrical fault caused by a leak from the boiler room. Concerns about members of the landlord’s staff. Concerns about the landlord’s decision to restrict his contact. We have also considered the landlord’s handling of the associated complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202301452)
The complaint is about the landlord’s response to the resident’s reports about: A pest infestation; An outstanding repair; Staff conduct.
Southern Housing Group Limited (202313346)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property, and her request that the windows were replaced. The complaint.
Wokingham Borough Council (202324792)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and the associated repairs. Reports of a repairs to damaged plasterwork, and ceilings. The Ombudsman has also considered the landlord’s complaint handling.