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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Southern Housing (202310835)

The complaint is about the landlord’s handling of the resident’s: reports of an odour of sewage in the property. associated complaint.

Stonewater Limited (202317801)

The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report of a storage heater fire. Response to the resident’s reports of damp and mould in the property. Response to the resident’s reports of repair issues in the property. Complaint handling.

Tower Hamlets Homes (202336761)

The complaint is about the landlord’s handling of: The noise from the shower unit. Damage to the walls caused by the contractors.

Aster Group Limited (202329810)

The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has also considered the landlord's complaints handling. 

Bromford Housing Group Limited (202314976)

The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has also assessed the landlord’s complaint handling.

Camden Council (202322732)

The complaint is about the landlord’s handling of the resident’s reports of increased energy costs following a water tank repair.