All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s reports of a leak following the installation of a new boiler; The landlord’s handling of the resident’s request for a temporary decant whilst remedial repairs were carried out following the leak; The landlord’s complaint handling; The insurance provider’s response to the resident’s request for compensation and the management of the remedial works it ordered.
The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to complete repairs and the landlord’s communication.
The complaint is about the landlord’s handling of: A repair of the resident's bath. The resident's request for aids and adaptations.
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning and communal grounds maintenance.
The complaint is about the landlord’s response to repairs to the resident’s oil tank.
The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did not believe should apply. the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking.
The complaint is about: The landlord’s handling of repairs to a faulty boiler. This Service has also considered the complaint handling.
The complaint is about: The landlord’s response to the resident and their power of attorney about its decision to implement a meal service. The landlord’s complaint handling, including its resolution of the complaint at each stage of its procedure.
The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The landlord's response to parking space issues.