All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: repairs to the property following the resident’s reports of damp and leaks. the related complaint and claim for compensation. The complaint is also about the impact of the damp and leaks on the resident’s family’s health. We have also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
The complaint is about the way the landlord responded to the resident's: Reports of noise nuisance; Complaint.
The complaint is about: The landlord’s handling of the resident’s reports of a leak affecting his property. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The Ombudsman has also considered the landlord’s complaints handling.
This complaint is about the landlord’s handling of the resident’s complaint about a wide range of repair and maintenance issues in her home and garden.
The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent damp and mould. The complaint.
The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns regarding parking. Handling of the resident’s requests that her kitchen and bathroom be replaced. Response to the resident’s request for re-housing. Response to the resident’s reports of a mouse infestation. Response to the resident’s concerns regarding staff conduct. Response to the resident’s request to move the electricity meter. Complaint handling.