London Borough of Lewisham (202328037)
The complaint is about the landlord’s handling of: Reports of an overflowing external drain. Reports of a leak. The complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202300329)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and mould. Damages to personal property. Issues with faulty air bricks. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202333234)
The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home swapper account. historical anti-social behaviour (ASB). a recent eviction and the resident’s reports of the landlord’s bullying and harassment. its correspondence with the local council in 2018 and the resident’s request for a managed transfer in 2022.
Southwark Council (202419180)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
Stockport Homes Limited (202330682)
The complaint is about the landlord’s handling of: Reports of repairs to the roof, including the required insulation. Reports of staff conduct.
Stoke-on-Trent City Council (202412195)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property.
The Guinness Partnership Limited (202312412)
The complaint is about the landlord's: handling of a leak and resulting damage. complaint handling.
Cobalt Housing Limited (202335451)
The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting documents.
Curo Places Limited (202335149)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202337396)
The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including internal and external works. requests for compensation for damage to personal property. associated complaint.