Newcastle City Council (202215649)
The complaint is about the landlord’s: Handling of the resident’s reports of increased unit usage for district heating. Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202305137)
This complaint is about the landlord’s handling of: The resident’s rehousing request. The resident’s reports of noise disturbance and related nuisance from neighbours. The resident’s rent arrears.
Peabody Trust (202210611)
The complaint is about the landlord’s handling of the resident's: Reports of outstanding boiler repairs; Request for a reimbursement of energy costs; Complaint.
Places for People Group Limited (202219085)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s knowledge and information management.
Platform Housing Group Limited (202220099)
The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the landlord’s knowledge and information management.
Sanctuary Housing Association (202211644)
The resident’s complaint was about the landlord’s response to the resident’s reports of a leak into the property and subsequent damp and mould. The Ombudsman will consider the landlord’s complaint handling.
Sanctuary Housing Association (202300819)
The complaint is about the landlord’s response to the resident’s communication preferences.
Southwark Council (202220469)
The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the property. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202214094)
The complaint is about: The landlord’s decision to upgrade the warden call system. The conduct of the landlord’s staff. The landlord’s complaint handling. The resident also raised complaints about: the landlord appointing a different contractor to install the upgrade the contractor doing the installation driving dangerously on the estate and vaping the size and complexity of the equipment installed the landlord giving the resident’s alarm pendant to another resident which involved the resident in time and trouble sorting this out the landlord having sent the resident a cheque in another person’s name the landlord having changed the name on the resident’s tenancy.
Tower Hamlets Homes (202220160)
The complaint is about the landlord's handling of the resident’s concerns regarding repairs required to the stop valves.