Citizen Housing (202321963)
The complaint is about the landlord's: Response to the resident’s reports of a leak causing damp and mould at the property. Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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City of Doncaster Council (202320184)
The complaint is about the landlord's handling of: The delays in its out of hours telephone number being answered. The associated complaint.
City of Lincoln Council (202425384)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.
Haringey London Borough Council (202321169)
The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top of the terrace to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202412203)
The complaint is about how the landlord handled the residents reports of a damaged wall in the garden. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202234914)
The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was caused by the new build property having been sold with defective or missing balcony drainage. Formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
London Borough of Hammersmith and Fulham (202327447)
The complaint is about the landlord's: Offer of compensation for its handling of a repair to a hole in paving by the entrance door. Complaint handling.
London Borough of Hammersmith and Fulham (202346836)
The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that there was no electricity in the property. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
London Borough of Islington (202333554)
The complaint is about the landlord's handling of the resident’s reports of dumped rubbish in communal areas of the building and gardens.
London Borough of Lambeth (202321970)
The complaint is about the landlord’s handling of the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling.