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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Onward Homes Limited (202311212)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise nuisance. Rehousing request. Associated complaint.

Peabody Trust (202335709)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.

Southwark Council (202346339)

The complaint is about the landlord's response to the leaseholder's: Reports of water ingress and associated damage to her property. Complaint.

Stoke-on-Trent City Council (202233104)

The complaint is about the landlord’s handling of remedial works and cleaning following the installation of cavity wall insulation at the resident’s property. This Service has also investigated the landlord’s complaint handling.

Torus62 Limited (202310616)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and issues with her flooring. Associated complaint.

Your Housing Group Limited (202233147)

The complaint is about the landlord’s handling of the resident’s: Reports of a blocked waste pipe, a leak under the sink, and associated repairs in the kitchen. Concerns about the conduct of 2 contractors used by the landlord. Request for it to repair the extractor fan in the bathroom. Associated complaint.

Believe Housing Limited (202312112)

The complaint is about the landlord’s handling of: the resident’s request for a subject access request (SAR). the resident’s reports of anti-social behaviour (ASB). arrangements it made with the resident to conduct an electrical safety check. the resident’s concerns about staff conduct. the resident’s request for additional fencing. the resident’s concerns about his rent account. the associated complaint.