Aster Group Limited (202320887)
The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Birmingham City Council (202323445)
The complaint is about the landlord’s response to the resident’s report of a damaged front door.
Bolton at Home Limited (202330496)
The complaint is about the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints handling.
Bournemouth, Christchurch and Poole Council (202319767)
The complaint is about the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling of cavity wall insulation works. Handling of the installation of a bathroom extractor fan. Complaint handling.
Cheltenham Borough Homes Limited (202222578)
The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling.
Citizen Housing (202329922)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
City of Westminster Council (202305067)
The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint.
Clarion Housing Association Limited (202231118)
The complaint is about the landlord’s handling of repairs to the communal door.
Clarion Housing Association Limited (202309690)
The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint.
Golding Homes Limited (202410615)
The complaint is about the landlord’s handling of the resident’s reports of a leak from her shower. The Ombudsman has also investigated the landlord’s handling of the associated complaint.