London & Quadrant Housing Trust (L&Q) (202309142)
The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202311798)
The complaint is about the landlord’s decision to refuse permission to install a driveway.
London & Quadrant Housing Trust (L&Q) (202323037)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). Concerns about the rent increase. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202333840)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.
London Borough of Croydon (202338253)
The complaint is about the landlord’s: Facilitation of a meter reading. Handling of repairs in the property. Management of the resident’s rent account. Complaint handling. The Ombudsman has also investigated the landlord’s consideration of the resident’s vulnerabilities and its associated record keeping.
Metropolitan Thames Valley Housing (MTV) (202311061)
The complaint is about the landlord’s: Response to the resident’s requests for windows repairs. Associated complaint handling.
Metropolitan Thames Valley Housing (MTV) (202335724)
The complaint is about the landlord’s response to the resident’s reports of repairs relating to: Damp and mould in his kitchen. A leak from his shower. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Midland Heart Limited (202225725)
The complaint is about the landlord’s handling of: The resident’s property sale. The associated complaint handling.
Notting Hill Genesis (NHG) (202217436)
The complaint is about the landlord's handling of reports of a leak.
Notting Hill Genesis (NHG) (202303081)
This complaint is about the landlord’s: Response to the resident’s report of repair to her bathroom, including concerns about missed appointments and its communication with her. Response to the resident’s reports of sound transference from the flat above and concerns about the safety of the property due to a related ceiling defect. Handling of the resident’s transfer. Handling of the associated complaint.