All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlords handling of the residents request for a replacement boundary wall. The landlords handling of the residents request for a new door to the balcony in her sons bedroom. The Ombudsman will also be considering the landlords handling of the residents complaint.
The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the suitability of the heating solutions offered. The landlords decision not to replace the residents kitchen sink and drainer. The landlord’s handing of reports of a pest infestation in the loft space. The landlords handling of the residents complaint. The Ombudsman is also including the landlords record keeping as part of the investigation.
The complaint is about: The landlord’s handling of the resident’s application, on behalf of her son, for its next generation scheme. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of a leak.
The resident’s complaint is about: The landlord’s handling of reports of damp and mould in the resident’s property. The landlord’s handling of provision of temporary accommodation while repairs were carried out, including the behaviour of specific housing officers. The landlord’s handling of a request to offer suitable alternative accommodation to the resident. The Ombudsman has also investigated the landlord’s complaint handling.
The resident’s complaint is about: The landlord’s response to various repairs she had requested it complete to: The windows to the property; The gutters to the building; Cracked brickwork and damaged lintel to the external wall; Uneven and damaged flooring in her property; Remedy the excessive cold in her property; Remedy the damp and mould in her home; The landlord’s handling of a suspected fire hydrant leak; The landlord’s handling of the associated complaint and compensation.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance from neighbouring properties.
The complaint is about the landlord’s: Response to the resident’s request for leaseholder forum meetings to be reinstated. Delay in providing copies of building insurance policy and painting contract. Delay in providing contact details for tenant board members. Complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour including staff conduct and his request for compensation. The landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the associated complaint. An emergency request for repair following a water leak on 17 January 2022.