Hammersmith and Fulham Council (202402102)
The complaint is about the landlord's handling of repairs to the resident’s window and subsequent damp and mould in the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Haringey London Borough Council (202408313)
The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also considered the landlord’s complaint handling.
Home Group Limited (202403124)
The complaint is about the landlord’s handling of: The resident’s concerns about the property’s structural integrity. Reports of damp and mould. Reports of inappropriate staff conduct. The resident’s request for a management transfer. The associated complaint.
Stonewater Limited (202344467)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The Riverside Group Limited (202221136)
This complaint is about the landlord’s response to the resident’s concerns about: The conduct of its surveyor who visited her property on 31 October 2022. Subsidence and cracks to both her kitchen and bathroom flooring.
The Riverside Group Limited (202321149)
The resident’s complaint is about the landlord’s handling of: Damp and mould in the property and associated remedial repairs. His request for reimbursement of energy costs.
Tower Hamlets Community Housing (202401189)
The complaint is about the landlord’s: Response to the resident’s report of mice. Response to the resident’s report of repairs to the property and communal area and requests for information relating to the repairs. Complaint handling.
Trident Housing Association Limited (202214982)
The complaint is about the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint.
Brighton and Hove City Council (202408882)
The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos linked to plastering works. Reports of damp and mould and associated repairs. Reports of repair issues relating to electrics. Reports of repair issues with a kitchen worktop.
Bromford Housing Group Limited (202348137)
The complaint is about the landlord’s response to the: Resident’s reports of damp and mould and its handling of the related repairs. Associated complaint.