East Midlands Housing Group Limited (202227007)
The complaint is about the landlord’s decision to apply for an injunction against the resident.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Gentoo Group Limited (202417253)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move.
London Borough of Camden Council (202332543)
The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman has also investigated: the landlord’s complaints handling. the landlord’s information management and record keeping.
London Borough of Islington (202333492)
The complaint is about the landlord’s handling of the resident’s reports of noise from the upstairs neighbour.
London Borough of Redbridge (202409090)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to the windows. Record keeping.
Onward Homes Limited (202302512)
The complaint is about: The level and increase of service charges. The landlord’s handling of requests for information about service charges.
Salvation Army Housing Association (SAHA) (202234032)
The complaint is about the landlord’s handling of: the resident’s reports of issues with his bathroom following refurbishment work. the resident’s reports of roof leaks. the resident’s request for a copy of a tenancy agreement in his name. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202306345)
The complaint is about the landlord’s handling of: the resident’s reports of Antisocial Behaviour (ASB) and noise nuisance from a neighbouring property. the associated complaint.
Settle Group (202338563)
The complaint is about the landlord’s handling of: Drainage issues. Reports of damage to the resident’s conservatory and sheds. Repairs to the kitchen floor. The resident’s concerns about a gas meter. Requests to replace a back door.
Shepherds Bush Housing Association Limited (202343209)
The complaint is about the landlord’s handling of: The removal of items from a communal cupboard. The resident’s concerns about the conduct of its staff.