London & Quadrant Housing Trust (L&Q) (202210464)
The complaint is about the resident’s reports of a leak. The Ombudsman has also looked at the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Barnet (202124727)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating system upgrade (including boiler repair) and request for a decant; Reports of damp and mould; Rent arrears; Concerns about staff conduct during a gas safety check; Associated complaint.
London Borough of Enfield (202218063)
The complaint is about: The landlord's response to the resident’s re-housing request. The landlord's response to reports of a leak into the property and the associated damp and mould. The landlord's complaint handling.
London Borough of Hounslow (202211590)
The complaint is about the landlord’s handling of: The resident’s reports of leaks from a neighbour’s flat. The resident’s reports of antisocial behaviour (ASB). The associated formal complaint.
London Borough of Newham (202218153)
The complaint is about the landlord’s response to: The resident’s reports that his recycling was not collected on several occasions. The resident’s reports that he has not received a caretaking service for several years. The associated complaint.
London Borough of Redbridge (202210639)
The complaint is about the landlord’s response to: The July 2021 flood incident, including its handling of repairs. The associated complaint.
Longhurst Group Limited (202114326)
The complaint is about: The landlord’s response to the resident’s concerns about a service charge and its handling of her refund. The landlord’s handling of the resident’s requests for documents relating to the property. The landlord’s response to the resident’s request that the property was reclassed due to the disability adaptations in one of the bedrooms. The landlord’s response to the resident’s concerns about the conduct of staff members. The landlord’s handling of the associated complaint.
Notting Hill Genesis (NHG) (202215820)
The complaint is about the landlord’s: Response to the resident’s reports of issues with the heating at the property. Handling of the resident’s transfer applications (in 2019/2020 and in 2022). Handling of the resident’s reports of ASB. Knowledge and information management. Complaint handling.
Notting Hill Genesis (NHG) (202222325)
The resident’s complaint is about: The landlord's response to the resident’s reports of damp and mould in the property, including its handling of a decant. The Ombudsman will consider the landlord’s complaint handling.
Ocean Housing Limited (202301895)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour and noise nuisance. damp and mould in the resident’s home and the associated complaint.