All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. The landlord’s handling of repairs needed in the property, including works to address damp, mould, water ingress and structural issues.
The complaint is about the landlord’s handling of: Repairs to the resident’s bath mixer tap. The associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports of a faulty intercom system and concerns about the procedure for visitor’s access to his property The landlord's complaint handling
The complaint is about the landlord’s handling of the outstanding repairs to the resident’s bathroom.
The complaint is about the landlord’s handling of the resident’s request for the landlord to financially support the installation of a driveway.
The complaint is about the landlord’s handling of repairs to the resident’s property.
The complaint is about: The landlord's response to the resident’s representations about changes of ownership/changes in its company structure prior to purchase. The landlord's handling of the resident’s reports of defects to his property. The landlord’s handling of the resident’s complaint.
This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord handled the resident’s complaint.
The complaint is about: The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress to the complaint.
The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling of the resident’s request to be rehoused due to the infestation.