All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports about: Accusations made against her by a neighbour. Outstanding repairs. The landlord showing bias. The conduct and unprofessional behaviour of staff. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of service charges for the property.
The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and harassment. The Ombudsman has considered the landlord’s complaint handling.
The complaint concerns: The landlord’s handling of the resident’s reporting of concerns about dust particles in the property. The landlord’s handling of stains to the walls above the storage heaters. The landlord’s complaints handling.
The complaint is about the landlord’s handing of the resident’s reports of damp and mould within the property.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property: In the kitchen. In the porch.
The complaint is about: The landlord’s response to the resident’s concerns about the warning letter of harassment sent to her. The landlord’s response to the resident’s reports about the availability of the estate manager (EM). The landlord’s handling of the associated complaint.
The resident’s complaint is about the landlord’s: Handling of repairs in her property, including damp and mould; Response to reports of pests; Response to a carbon monoxide leak, and her subsequent move from the property; Handling of the associated complaint.
The complaint is about: The resident’s report about damage caused to the property and her possessions. The resident’s concerns that she was not informed about a pest infestation in the property during the mutual exchange process. The landlord’s handling of the resident’s reports of pests in the property. The landlord’s consideration of the resident’s vulnerability. The associated complaint.
The complaint is about the landlord’s response to: repairs to the communal roof and gutter rising damp and black mould. the associated complaint.