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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Notting Hill Genesis (NHG) (202322256)

The complaint is about the landlord’s: Response to the theft of the resident’s bicycle wheel from a communal storage unit. Handling of the complaint.

Ongo Homes Limited (202322948)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.

Paragon Asra Housing Limited (202302070)

The complaint is about the landlord’s refusal of the resident’s right to acquire application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.

Peabody Trust (202304617)

The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service.

ForHousing Limited (202311294)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front door. The resident’s request for a new bathroom and kitchen. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

Islington Council (202316141)

The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements.

London Borough of Newham (202308669)

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Service has also considered the landlord’s complaint handling.