All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of a leak coming from the property above. The communication on its process regarding the resident’s insurance claim. The associated formal complaint.
The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring.
The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property.
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint.
The complaint is about: The landlord’s handling of the resident’s reports of repairs required to the roof. The landlord’s complaint handling.
The complaint is regarding the landlord’s response to a request for shed repairs. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of reports of a pest infestation at the resident’s property. The landlord’s complaint handling has also been investigated.
REPORT COMPLAINT 202216603 Clarion Housing Association Limited 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
This complaint is about the landlord’s handling of repairs in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Her neighbour’s use of closed circuit television (CCTV). Antisocial behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.