The Guinness Partnership Limited (202432658)
The complaint is about: The landlord’s handling of the resident’s reports of a roof leak and the associated damp and mould. The landlord’s handling of the associated complaints.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Vivid Housing Limited (202328475)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling.
West Kent Housing Association (202340274)
The complaint is about the landlord’s handling of: The resident’s request for repair to the steps and the handrail at the front of the property. The replacement of the resident’s front door. The associated complaint.
A2Dominion Housing Group Limited (202335032)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.
Accent Housing Limited (202314860)
The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling.
Clarion Housing Association Limited (202323976)
REPORT COMPLAINT 202323976 Clarion Housing Association Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London & Quadrant Housing Trust (L&Q) (202300176)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.
London Borough of Sutton (202220388)
The complaint is about the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
Moat Homes Limited (202319013)
The complaint is about the landlord’s handling of the resident’s reports that the heating system was not working properly. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202322111)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property.