All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of repairs to the property. Handling of repairs and the maintenance of communal parts of the building and communal grounds. Response to the resident’s concerns about service charges associated with the landlord’s cleaning and grounds maintenance services. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of the door entry system not working. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of the reports of emergency repairs due to lack of heating and hot water at the property. The landlord’s handling of a complaint about an out of hours call to its repairs service.
The complaint is about the landlord’s handling of the resident’s: Reports of damaged floor tiles. Associated complaint.
The complaint is about: The landlord’s response to reports of a leak. The landlord’s handling of repairs to the communal lift. The associated complaint handling.
The complaint is about the landlord’s handling of the resident’s request to move.
REPORT COMPLAINT 202228907 Haringey London Borough Council 13 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of: Repairs to a communal stack pipe leak which leaked into the resident’s property. The associated complaint.
The complaint is about the landlord’s response to the resident’s: Reports of intermittent hot water. Request that it confirm who was responsible for the Heat Interface Unit. Complaint that it had not carried out recommendations following a service of the Heat Interface Unit. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Requests for her housing transfer to be expedited. Associated complaints.