All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Decision to recharge the resident for repairs to the toilet in her home. Handling of repairs to the toilet. The Ombudsman has also considered the landlord’s complaint handling and communication with the resident.
The complaint is about the landlord's handling of: The installation of windows at the property. The resident's request to replace a skylight. The resident’s request for a new front door. The installation of a communal light sensor switch. The correspondence it sent to the resident as part of the gas servicing process. The resident’s report of a repair to the communal gate. The resident's reports of antisocial behaviour (ASB). The resident’s complaints. This report will also look at the landlord’s knowledge and information management.
The resident complains about: concerns of asbestos and the asbestos sampling process damp and mould delays undertaking repairs the associated complaint and the compensation offer.
The complaint is about the landlord’s: response to reports of damp and mould. response to reports about a loss of heating and hot water. complaint handling.
The complaint is about the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling of the resident’s complaint. The landlord’s knowledge and information management.
The complaint is about: The landlords handling of the residents reports of noise nuisance. The landlords handling of the residents reports of poor staff conduct.
The complaint is about the landlord’s: response to reports of damage caused to the resident’s flooring following works to the property. complaint handling. The Ombudsman has also considered the landlord's record keeping.
The complaint is about the landlord’s: handling of reports of a silverfish infestation. response to a request for rehousing. The Service has also considered the landlord’s complaint handling.
REPORT COMPLAINT 202320282 Hyde Housing Association Limited 23 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s decision to issue the resident with a tenancy warning. The landlord’s associated complaint handling.