Home Group Limited (202327189)
This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Leeds City Council (202401413)
The complaint is about the landlord’s response to the resident’s concerns over its handling of service charges.
London & Quadrant Housing Trust (202311793)
The complaint is about the landlord’s handling of the resident’s: Reports of water ingress through the wall, which caused internal water damage. Formal complaint.
London Borough of Camden Council (202417323)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated repairs, including damp and mould. The resident’s complaint and the level of compensation offered.
London Borough of Lewisham (202345032)
The complaint is about the landlord’s handling of the resident’s reports of damage to a heating pipe, and subsequent loss of heating and hot water. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202323586)
The complaint is about the landlord’s: Handling of repairs to the building’s communal windows and doors. Complaint handling.
MHS Homes Ltd (202347219)
The complaint is about the landlord’s handling of repairs to address heat loss.
Moat Homes Limited (202421080)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The repairs to the back door and the adjacent skirting board. The associated complaint.
Notting Hill Genesis (NHG) (202217867)
The complaint is about the landlord’s handling of the resident’s requests for rent and service charge accounts. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Peabody Trust (202321123)
The complaint concerns the landlord’s: Handling of works to address damp and mould and the resident’s temporary move to alternative accommodation. Response to the resident’s concerns about the conduct of its staff. We also considered the landlord’s handling of the related complaint.