Notting Hill Genesis (NHG) (202309722)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Orbit Group Limited (202212706)
The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various repairs, including the rear garden fencing, decking and a roof leak. The resident’s concerns about the conduct of the landlord’s contractors. The associated complaints.
Peabody Trust (202228714)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202300341)
The complaint is about the landlord’s: handling of the resident’s request for a bathroom adaptation, including its requirement for her to sign paperwork in relation to funding of the adaptation; response to the resident’s reports of holes in the bathroom following an asbestos survey.
The Riverside Group Limited (202223926)
The complaint is about: The landlord’s handling of the resident’s reports of flooding from his shower and its response to his request for compensation. The landlord’s handling of the associated complaints.
ForHousing Limited (202209394)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bathroom following a leak. The associated complaints.
Ipswich Borough Council (202301620)
The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has also considered whether the landlord took into account its duties under the Equality Act 2010. The landlords handling of the residents complaint.
London & Quadrant Housing Trust (L&Q) (202229958)
The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also investigated the landlord’s: Communication. Complaint handling.
London Borough of Ealing (202224334)
REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Ealing (202233979)
The complaint is about the landlord’s handling of the resident’s reports about repairs required to the roof. The Ombudsman has also considered the landlord’s complaint handling and record keeping.