Welwyn Hatfield Borough Council (202218237)
This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a hot-water inlet.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Welwyn Hatfield Borough Council (202334065)
The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint.
Amplius Living (202311863)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Blackpool Council (202406846)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct.
City of Doncaster Council (202339564)
The complaint is about the landlord’s handling of: The resident’s concerns regarding works required to the windows in the property. The associated complaint.
Clarion Housing Association Limited (202312013)
The complaint is about the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. A fault on the fire panel. The Ombudsman has also considered the landlord’s complaint handling.
Connexus Homes Limited (202311069)
The complaint is about the landlord’s handling of the resident’s reports that: A tile had come off the roof. The tile had broken her car windscreen and she wanted compensation for this. She had concerns about a staff members conduct. The Ombudsman has also investigated the landlord’s complaint handling.
Incommunities Limited (202310528)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Incommunities Limited (202315840)
The complaint is about the landlord’s handling of reports of antisocial behaviour at or near the property. The Ombudsman has also taken the decision to investigate the landlord’s complaint handling.
Islington Council (202303962)
The complaint is about the landlord’s response to the resident’s: Concerns regarding the condition of the property on letting. Reports of damp and mould. Request for compensation for damage to her personal belongings and energy bills. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.