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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Walsall Housing Group Limited (202309975)

The complaint is about the landlord’s handling of the resident’s request for adaptations to the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

Woking Borough Council (202304004)

The resident’s complaint is about the landlord’s handling of her request for compensation for damage caused by leaks in her heating system.

Birmingham City Council (202227133)

The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated damage. Maintenance of lifts within the building. The Ombudsman has also considered the complaint handling of the case.

Housing 21 (202233585)

The complaint is about the landlord’s handling of: The residents transfer application. Repairs to the smoke detectors.

Metropolitan Thames Valley Housing (MTV) (202231282)

The complaint is about the landlord’s response to the resident’s reports of a leak and the resulting damp and mould in the communal area.  This Service has also considered the landlord’s handling of the complaint.