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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southern Housing Group Limited (202209926)

The complaint is about the landlord’s: handling of major works of the resident’s block. response to the residents reports of damp and mould. This Service has also considered the landlord’s complaint handling.

Bristol City Council (202308534)

The complaint is about the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; reports of repairs to the hallway cupboard; reports of repairs to the kitchen and bathroom; request for window replacement to be completed; request for an uneven floor to be levelled; concerns regarding the safety of the property; concerns regarding the condition of the garden; complaint.

Haringey London Borough Council (202311643)

The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has also assessed the landlord’s complaint handling.

Lewisham Council (202308862)

The complaint is about the landlord’s handling of the resident’s report of a leak and ceiling collapse and subsequent repair issues. The landlord’s complaint handling has also been considered.

London Borough of Hillingdon (202324088)

The complaint is about: The landlord’s management of the kitchen works. The landlord’s record keeping. The landlord’s handling of the resident’s complaint.

London Borough of Hounslow (202302419)

The complaint is about the landlord’s handling of: Reports of damp and mould to the bathroom. The resident’s request to be reimbursed the cost of running a dehumidifier. Ongoing repairs to the resident’s bathroom and notification of appointments. The Service has also considered the landlord’s complaint handling.