All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external communal area and the building’s structural integrity. A carbon monoxide leak and remedial works. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns about the property upon moving in. Complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the resident’s: Kitchen, tiles and cabinets. Back door. Bathroom and extractor fan. Decoration.
The complaint is about the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports of damp and mould. We have also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of a leak and subsequent damage, including damp and mould. The resident’s reports of extractor fan repair issues. The resident’s concerns that there was insufficient space for a washing machine and cooker in the kitchen.
The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: handling of the resident’s reported damp and mould in her home. response to the resident’s concerns about the impact of the damp and mould on her family’s health and her request for a decant. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlords handling of: Repairs to the resident’s platform lift. The resident’s requests for interior decorating. The Ombudsman has also investigated the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property.