Lambeth Council (202337739)
The complaint is about the landlord’s handling of reports of damp and mould. The investigation will also consider the landlord’s handling of the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202229078)
The complaint is about the landlord’s handling of:
London Borough of Hillingdon (202313798)
The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated repairs.
Luton Borough Council (202220071)
The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom ceiling) following the orders in a previous Ombudsman report. The handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202226559)
The complaint is about the landlord's handling of the resident’s concerns about the suitability of decant accommodation. The Ombudsman will also investigate the landlord’s complaint handling.
South Cambridgeshire District Council (202331000)
The complaint is about the landlord’s response to the resident’s complaint about being served a Notice of Seeking Possession (NOSP) without prior communication, a lack of response from her housing officer regarding repairs, and the behaviour of a staff member.
Barnsley Metropolitan Borough Council (202305828)
The complaint is about the landlord’s handling of the resident’s reported concerns about: artex and asbestos; damp and mould; the condition of the kitchen and bathroom. The landlord’s complaint handling has also been investigated.
Clarion Housing Association Limited (202322885)
The complaint is about the landlord’s:
ForHousing Limited (202314204)
The complaint is regarding the landlord’s response to the resident’s reports of a leak, the associated repairs and reports of damp and mould. This investigation has also considered the landlord’s handling of the complaint, and the level of compensation offered.
London & Quadrant Housing Trust (L&Q) (202308819)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports of repairs to the windows. Reports of recurring boiler failures resulting in loss of heating and hot water. Reports of pest infestations. Concerns about bare concrete floors in the property. Reports of missed appointments. Associated formal complaint.