Sanctuary Housing Association (202344212)
The complaint is about the landlord’s response to the resident’s: Reports of water in the communal lift pit. Request for a service charge refund. We have also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing (202347516)
This complaint is about how the landlord handled repairs to a communal car park gate at the resident’s building.
Citizen Housing Group Limited (202443564)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
GreenSquareAccord Limited (202431242)
The complaint is about the landlord's handling of the resident’s reports of damp and mould and related repairs. We have also considered the landlord’s complaint handling.
Guildford Borough Council (202325281)
The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (202338441)
The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the conduct of a contractor. the complaint.
London & Quadrant Housing Trust (202438489)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in the property. We have investigated the landlord’s complaint handling.
Newcastle City Council (202440970)
The complaint is about the landlord’s handling of: garage door repairs. front door repairs. damp and mould. leak issues from above and the resident’s request that it decorate. reports of an insect infestation. the request that it replace the living room radiator.
Peabody Trust (202330124)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for assistance with rehousing her son. The associated complaint.
Rotherham Metropolitan Borough Council (202333393)
The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint handling.