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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Leicester City Council (202215676)

The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter dated 31 March 2022 in relation to his queries. Disrepair and damage to the ceiling caused by water from a flood in 2003. Queries about Insurance for water damage. Concerns of asbestos in the property and request for a survey. Queries about the completion of repairs to the district heating system. Several queries regarding the front door. Reports of repairs to the fire escape door. Associated formal complaint.

Sovereign Housing Association Limited (202218855)

The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaint handling.

The Riverside Group Limited (202210938)

The complaint is about the landlord’s: Response to the resident’s concerns about the bathroom. Response to the resident’s request to be moved to supported housing. Complaint handling.

Harlow District Council (202209329)

The complaint is about the landlord’s response to the resident’s: queries about heating and hot water charges. concerns about loft insulation. request to move the heating control panel.

Regenda Limited (202209783)

The complaint is about the landlord’s: Response to the resident’s reports of sewage smells in her home. Complaint handling.

The Riverside Group Limited (202216395)

The complaint is about the landlord’s handling of the resident’s: Reports of fly tipping in the bin store. Concerns relating to the caretaker’s performance. Reports of repairs required to the external communal doors of the building. Reports of repairs required to the car park gates. Reports of antisocial behaviour (ASB) in the car park and within the block’s communal areas. Complaint. The Ombudsman has also considered the landlord’s record keeping.