All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202226422 Havering Council 29 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about: The landlord’s handling of leaks and the damage caused by those leaks.
The complaint is about the landlord’s handling of the resident’s reports that the communal lighting to her building was not working.
The complaint is about the landlord’s handling of the resident’s report of a leak in the property, as well as works to the bathroom. The Ombudsman has also looked at the complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of damp, water ingress, and repairs needed to the property. The landlord’s handling of the associated complaint.
The complaint is about the level of rent at the property. The landlord’s handling of the resident’s request for a fair rent to be registered at the property. The Ombudsman has also considered the complaint handling in this case.
The resident’s complaint is about:
The complaint is about the landlord’s handling of: Its contractors damaging the resident’s possessions during repairs. The formal complaint.
The complaint is about; The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s request for replacement kitchen flooring. The landlord’s response to the resident’s reports that contractors had damaged her carpet.
The complaint is about the landlord’s handling of the resident’s reports of noise and her request to be reimbursed for a fridge-freezer.