Gentoo Group Limited (202221305)
The complaint is about the landlord’s handling of the resident’s application to acquire her property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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North Kesteven District Council (202225117)
The complaint is about: The property’s condition on letting and the time taken for the landlord to complete the subsequent repairs. The landlord’s complaint handling.
Places for People Group Limited (202219419)
This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.
Westminster City Council (202001172)
The complaint is about the landlord's response to the resident’s reports of repairs to: The front door. The bath and pipework. The intercom. The Service has also considered the landlord’s complaint handling.
Optivo (now Southern Housing) (202205984)
The complaint is about the landlord’s handling of: the resident’s concerns about the condition of the property when it was let to them, including issues with the flooring. the repairs to the flooring in the property since July 2021. The Ombudsman has also investigated the landlord’s complaint handling.
Bristol City Council (202117653)
The complaint is about the landlord’s handling of: Repairs to the resident’s property including: The removal of a wire fence from the garden. Repairs to the drainage in the garden. Repairs to the driveway and path. The resident’s reports of leaks in the wet room. The resident’s reports of damage caused by contractors. The resident’s complaint.
Clarion Housing Association Limited (202123972)
The complaint is about delays in the administration of the sale of the property. The Service has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202205488)
The complaint is about the landlord’s handling of: Repairs to the toilet and bath in the resident’s property. The tenancy renewal. Placing the resident on a risk to staff register. A subject access request (SAR) and data breach. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202219440)
The complaint is about the landlord’s handling of: The resident’s transfer request. Repairs and ongoing maintenance to the lift within the resident’s building. The resident’s complaint.