Southwark Council (202309597)
The complaint concerns the landlord’s response following a fire to the property’s fuse box. This report has also considered the landlord’s complaints handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Swindon Borough Council (202230056)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including associated repair work. The Ombudsman has considered the landlord’s handling of the resident’s complaint.
The Riverside Group Limited (202232510)
The complaint is about the landlord’s: response to the resident’s report that she had been burgled, and the level of support it offered. handling of repairs to the resident’s front door and communal rear door following the burglary . The Ombudsman has also assessed the landlord’s record keeping.
Together Housing Association Limited (202223306)
The complaint concerns the landlord’s handling of: The mutual exchange (ME). Concerns about the condition of the property and repairs needed following the ME. The associated complaint.
Tower Hamlets Homes (202300406)
The complaint is about the landlord’s handling of the resident’s reports regarding: Ongoing water ingress. The conduct of its contractors.
Walsall Housing Group Limited (202224302)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).
Welwyn Hatfield Borough Council (202217780)
The complaint is about: The landlord’s handling of reports of a leak, damp and mould, and remedial works at the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Accent Housing Limited (202225040)
The complaint is about: The landlord’s handling of the resident’s reports of a blocked communal drain pipe which caused damage to her property. The resident’s request for a drain maintenance plan. The resident’s concerns about what repairs had been funded from the association’s sinking/reserve fund. The landlord’s complaint handling.
Barnsley Metropolitan Borough Council (202301659)
The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the quality of the landlords repairs. This service has also considered the landlords handling of the residents complaint.
ForHousing Limited (202318004)
The complaint is about the landlord’s handling of the resident’s request to replaster the full hallway and stairs, due to asbestos concerns.