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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Home Group Limited (202221637)

The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint.

Lambeth Council (202319858)

The complaint is about the landlord’s handling of the resident’s report of a repair to his kitchen window and the arrangements for making the appointments. The Ombudsman has also investigated the landlord’s handling of the associated complaints.

Lambeth Council (202342293)

The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

Lewisham Council (202319659)

The complaint is about the landlord’s handling of: the resident’s mutual exchange. a repair to an electrical socket in the kitchen. reports of antisocial behaviour. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.

Lewisham Council (202345128)

The complaint is about the landlord’s handling of: Reports of loss of heating and hot water. Reports of damp and mould. The complaint.

Lewisham Council (202346520)

The complaint is about the landlord’s response to concerns about a repair appointment.             

London & Quadrant Housing Trust (L&Q) (202212072)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s concerns about asbestos in the property. The associated complaint.

London & Quadrant Housing Trust (L&Q) (202224058)

This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica dust within the property. Concerns about the workmanship of previously completed repairs within the property.