All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs and remedial works, including communication, and missed appointments. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s response to the resident's reports of: Damp, mould, and associated outstanding repairs; Heating and hot water loss. The lack of cooking facilities in her property. This report will also consider the landlords: Complaint handling; Record keeping.
The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property.
The complaint is about the landlord’s handling of the replacement of the front door. The Ombudsman has also considered the associated complaint handling.
The complaint is about: The landlord’s handling of the resident's reports of damp and mould caused by guttering not capturing rainwater causing water ingress, draught through the patio door, condensation and soaking carpets. The Ombudsman has considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the leaseholder’s reports of a leaking roof, and level of compensation offered.
The complaint is about the landlord’s handling of the follow-on works after the resident’s report of sewage coming through his bathroom pipework. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to her back door. The Ombudsman has considered the landlord’s complaint handling.
This complaint is about the landlord’s: Response to the resident’s complaint about damp and mould in her home, and the amount of compensation it offered. Decision regarding renewing the resident’s bathroom. Complaint handling.