Royal Borough Of Greenwich (202222341)
The complaint is about the landlord’s response to the resident’s concerns about the suitability of her kitchen. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Network Homes (202207035)
This complaint is about the landlord’s handling of: reports of noise nuisance and antisocial behaviour (ASB); reports of poor communal grounds maintenance; the resident’s rehousing request; the associated complaint.
Hammersmith and Fulham Council (202225426)
The complaint is about delays in the landlord installing a fan in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202122064)
This complaint is about: The landlord’s decision not to respond to the resident’s concerns about disrepair to her property through its complaints policy. Delays in the landlord providing the resident with its responses to her complaint.
North West Leicestershire District Council (202205460)
The complaint is about the landlord’s handling of the resident’s request to succeed to her mother’s tenancy.
Abri Group Limited (202229695)
The complaint is about the erection of scaffolding at the resident’s property. This Service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202222531)
The complaint is about the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a leak into the meter cupboard. Associated complaints.
London Borough of Barking and Dagenham (202208581)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from a neighbour. The landlord’s communication with the resident.
Metropolitan Thames Valley Housing (MTV) (202214598)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a privately owned property.
Sovereign Network Homes (202224354)
The complaint is about the landlord’s response to maintenance responsibilities for the hedge at the front of the property. The Ombudsman has also considered the landlord’s complaint handling.