Sanctuary Housing Association (202415885)
The complaint is about the landlord’s handling of repairs to the resident’s toilet and their request for compensation. We have also investigated the landlord's handling of the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202317948)
The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling.
Brighton and Hove City Council (202326066)
The complaint is about the landlord’s handling of the resident’s concerns about access for postal deliveries. The Ombudsman has also investigated the landlord’s complaint handling.
Citizen Housing (202408800)
The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
East Devon District Council (202408160)
The complaint is about the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202427767)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). This Service has also considered the landlord’s handling of the complaint.
Haringey London Borough Council (202302313)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof.
Metropolitan Thames Valley Housing (MTV) (202409390)
The complaint is about the landlord’s response to the resident’s: Reports of a roof leak. Associated complaint. We have also considered the landlord’s record keeping.
Newcastle City Council (202401861)
The complaint is about the landlord’s handling of: The resident’s reports of repairs in respect to bathroom cladding, a back door, skirting boards, worktops and internal doors. The resident’s further repairs reports about the roof, water ingress, mould treatment, a kitchen cupboard, cracks, a tree growing from under the property, door issues, window issues, follow-on bathroom works, the porch ceiling, replacement of windows that were not safety glass, fence and gate issues, loft issues, and replacement of a living room radiator. The resident’s vulnerabilities and support needs. The complaint.
Sovereign Network Group (202418190)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at his property. The associated complaint.