Lewisham Council (202319211)
The complaint is about the landlord’s handling of reports of a leak. The Ombudsman has also considered the landlord’s handling of the complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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LiveWest Homes Limited (202412672)
The complaint is about the landlord’s response to: The resident’s request to be moved from the property. The resident’s reports of odour in the property, damp and mould, and the ceiling flaking.
London Borough of Harrow (202346881)
The complaint is about the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Lewisham (202321029)
The complaint is about the landlord’s response to the resident’s: Reports of a burst stack pipe. Request for reimbursement for replacement carpet. The landlord’s complaint handling has also been considered.
Notting Hill Genesis (NHG) (202217622)
The complaint is about the landlord’s handling of the resident’s concerns about items left in the communal hallway. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202314025)
The complaint is about the landlord’s handling of the resident’s reports of leaks and a request to repair damage caused by the leaks.
Onward Homes Limited (202312839)
The complaint is about: The landlord’s handling of the resident’s request for a management move or a decant following his reports of a leaking soil pipe in the property. The landlord’s response to a letter from the resident’s specialist nurse regarding the condition of the property. The landlord’s handling of the resident’s complaint.
Platform Housing Group Limited (202315194)
The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the door. The landlord’s response to the resident’s request for reimbursement of the rent and energy bills for the period he was not occupying the property. The landlord’s handling of the associated complaints.
Platform Housing Group Limited (202414727)
The complaint is about the landlord’s handling of repairs at the property.
Poplar Housing And Regeneration Community Association Limited (202331524)
The complaint is about the landlord’s handling of the resident’s: Reports about communal lighting. Reports of leaks, damp and mould, and associated repairs. Reports of a pest infestation. Complaint.