All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The condition of the property at the time the resident mutually exchanged. The resident’s reports of repair regarding: the electrics. the structural concerns. The resident’s temporary accommodation whilst the repairs were being completed. The Ombudsman has also considered the landlord’s: Record keeping. Level of redress offered. Complaint handling.
The complaint is about the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports of damp and mould. The resident’s concerns about the standard of insulation and associated noise transference. The resident’s reports of repairs required to the water tank and his request for a new boiler. The resident’s complaints.
The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s CCTV to be removed. This report has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of: The decant process. The level of redress awarded. The Ombudsman has also looked at the complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of anti social behaviour (ASB). Request to be re-housed. Complaint.
The complaint is about the landlord’s response to the resident’s request for: roof and guttering repairs. permanent rehousing. This Service has also considered the landlord’s: complaint handling. record keeping.
This complaint is about: The landlord’s handling of the resident’s complaint about delayed repairs to her home. The landlord’s handling of a leak and subsequent damage in 2015. The landlord’s decision about renewing the resident’s kitchen.
The complaint is about the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlords handling of: The resident’s reports of damp and mould in her property. The associated complaint that the resident made on 25 January 2023.
The resident has complained about: The landlord's decision to issue a Notice to Quit. The handling of the associated complaint, which included his assertion that the landlord had discriminated against him.