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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202201299)

The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about the service charges and his request for information.

Cobalt Housing Limited (202215804)

The complaint is about: The landlord’s decision to replace a brick wall on the property boundary with wooden fence panels instead of a new brick wall. The landlord’s response to allegations of racial discrimination in its decision to replace a brick wall with a wooden fence.

Hammersmith and Fulham Council (202226540)

The complaint is about: The landlord’s handling of the resident’s reports of various repairs in the property including works to repair cracks in the bedroom and hallway, door renewal and treatment of damp and mould and for the radiators in his home to be changed. The associated complaint.

The Guinness Partnership Limited (202316759)

The complaint is about the landlord’s handling of the resident’s reports that the estate communal lighting is coming on during the day and the impact this may have had on his service charges.

Waltham Forest Council (202200694)

The resident’s complaint is about the landlord’s: Handling of repairs: Arising from a leak in the bathroom, and the subsequent associated repairs she requested to floorboards, flooring (including carpets), the bath, ceilings and a cupboard on the floor below; To the back doors; To a bedroom window; To her garden path, and the brickwork on the ground in front of her property; To her garage; Response to her enquiry regarding responsibility for her garden fences; Response to her reports of pests originating from a neighbouring property; Handling of the associated complaints.

Bromford Housing Group Limited (202124455)

The complaint is about the landlord’s response to the resident’s; Request to replace a door; Reports of outstanding repairs; Reports of an overgrown tree; Enquiry about a kitchen refurbishment. This report will also assess the landlord’s: Complaint handling; Record keeping.

Camden Council (202205534)

The complaint is about the landlord’s handling of the resident’s: Right-to-Buy application. Requests for reasonable adjustments.   Reports of damp and mould, loss of heating and hot water, and lack of insulation.   The Ombudsman has also considered the landlord’s complaint handling.

Haringey London Borough Council (202222316)

The complaint is about the landlord’s handling of the resident’s reports of: Repair issues in the property, including damp and mould. A mice infestation in the property. Overcrowding and her concerns about the landlord’s transfer list. The landlord’s handling of the complaint has also been considered.