All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. The complaint is also about the landlord’s complaint’s handling and the level of compensation offered.
The complaint is about the landlord’s response to the resident’s: Report of a leak from the roof and into the bathroom. Complaint.
The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.
The complaint is about the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint.
The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in her WC.
The complaint is about: The landlord’s response to the resident’s reports that his windows needed replacing. The time taken by the landlord to remove the scaffolding after completing the repairs. The landlord’s handling of the complaint. This investigation has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint.
The complaint is about the landlord’s handling of: The level of service charge. The resident’s concerns about a breach of her tenancy agreement. The resident’s service charge account management. Communal door repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s request for compensation following damage to her electric bike. The landlord’s handling of the resident’s complaint.
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