Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Ipswich Borough Council (202326517)

The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint.

London & Quadrant Housing Trust (L&Q) (202301773)

The landlord’s handling of repairs to the front door and windows.

London Borough of Camden Council (202322539)

The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

Metropolitan Thames Valley Housing (MTV) (202313441)

The complaint is about the landlord handling of damp and mould at the resident’s property.

Paragon Asra Housing Limited (202328623)

The complaint is about the landlord’s handling of the resident’s request for information about the reserve fund and increases to her service charge. We have also considered the landlord’s complaint handling.

Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234)

The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and side gate.

Sanctuary Housing Association (202425499)

The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s complaint handling.