All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise. Request for a transfer and concerns about the landlord’s failure to consider his vulnerabilities.
The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. Complaint.
The resident’s complaint is about the landlord’s handling of her reports: It had failed to carry out grounds maintenance. Of repairs to external communal lighting. This Service has also considered the landlord’s complaint handling.
This complaint is about the landlord’s response to the resident’s: Concerns about the security at their block. Request for the ‘wholesale redesign’ of their block. Request that the landlord clarify its role and responsibilities with regards to: Service Charges, including what these covered. The estate manager and caretakers. Concerns about flooding in the basement in 2019 which remained for several months. Concerns about the landlord’s initiative in 2021 to clear communal walkways. Reports of issues with pests in their block and in the external areas. Reports of the ‘substandard’ communal door to their block. Reports of issues with the condition of their block including the standard of decoration and the communal cleaning. This complaint is also about the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the leaseholder’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a leak in the kitchen. Address drainage issues. The Ombudsman has also considered the landlord’s complaint handling as part of this assessment.
The complaint is about the landlord’s response to the resident’s complaint about his rent accounts and arrears.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.
The complaint is about: Increases in rent and service charges from 2021 onwards. The landlord's response to the resident’s reports of problems with communal services, including security, parking, and cleaning. The landlord's communications about relation to planned communal repairs. The level of consultation and information provided by the landlord concerning a planned cladding and heating system upgrade. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of: scheduling the resident's gas safety check appointments. the resident's vulnerabilities while dealing with his service requests.
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