All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint concerns: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident’s reports of damp and mould, and the overall condition of the property. The impact on the resident’s health from the damp and mould in the property. The landlord’s response to the resident’s reports of historic problems with her tenancy and the condition of her home.
The resident complains about the landlord’s response to his requests for CCTV footage.
The complaint concerns:
The complaint concerns the landlord’s response to the resident’s: Reports of antisocial behavior (ASB). Request to increase the height of the garden fence.
The leaseholder complains about the landlord’s handling of: reports of a repair at his property, and; the subsequent formal complaint.
The complaint is about the landlord’s decision to restrict the resident’s contact with it in November 2018.
The complaint is about the landlord’s response to multiple requests for repair works to the resident’s heating system.
The resident complains about: The information provided by the landlord in response to her Right to Acquire application. The landlord’s communication in relation to a Voluntary Right to Buy scheme, specifically, the steps it took to make tenants aware of the scheme. How the landlord handled the complaint.
The complaint is about: The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent account. The landlord’s refusal to provide a copy of the resident’s tenancy agreement to the complainant. The level of customer service received by the complainant.
The complaint is about the landlord’s response to the resident’s reports of a Japanese Knotweed infestation in her garden. This includes her request for reimbursement for costs she states she incurred removing this.