Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Stonewater Limited (202325998)

The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling.

Torus62 Limited (202330480)

The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating.

Believe Housing Limited (202343170)

REPORT COMPLAINT 202343170 Believe Housing Limited 24 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

bpha Limited (202312405)

The complaint is about the landlord’s responses to the resident’s complaint about: His concerns with the new communal heating system. The quality of the new windows installed during the refurbishment of the building.

City of Westminster Council (202323288)

The complaint is about the landlord’s handling of the resident’s reports of: a leak into the property; faulty lighting.

Clarion Housing Association Limited (202326450)

The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom without his notice. Associated formal complaint and the level of compensation offered.

Clarion Housing Association Limited (202405966)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for repairs to her garden. Query about gifting of items to residents. The Ombudsman has also considered the landlord’s complaint handling.