Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Metropolitan Thames Valley Housing (MTV) (202212438)

The complaint is about the time taken to repair a damaged drain in the resident’s garden.

Midland Heart Limited (202120766)

The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint.

Southwark Council (202121315)

The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works.

St Albans City and District Council (202115679)

The resident’s complaint is about the landlord’s handling of reported repairs including reports of damp, and issues with the front door. The Ombudsman has also considered the landlord’s complaint handling.

The Guinness Partnership Limited (202218011)

The complaint is about the landlord's management of repairs to the resident’s heating system.

Anchor Hanover Group (202119769)

The complaint is regarding: the landlord’s handling of the resident’s request for a walk-in shower to be installed in the property’s bathroom. The installation of the walk-in shower.

Brighton Housing Trust (202211942)

The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s complaint handling.

Citizen Housing (202204533)

The complaint is about the landlord’s handling of the resident’s: Report of damp and mould in the property. Request for alternative accommodation due to suitability concerns about the property.

East Riding of Yorkshire Council (202114618)

The complaint is about the landlord’s: response to the resident’s concerns about asbestos and the landlord’s management of asbestos. response to the resident’s reports of a leaking and defective waste pipe. complaint handling.

Leeds City Council (202222442)

The complaint is about the landlord's handling of the resident's request for her garden tarmac to be resurfaced.