All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the landlord failing to carry out void works prior to the resident moving into the property; the length of time it took the landlord to carry out repairs; the landlord’s communication, including complaint handling and staff conduct.
The complaint is about the landlord increasing the resident’s service charge.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in his bathroom and about the condition of the bath/sink.
The complaint refers to: The Landlord’s handling of a repair to the drain of the Resident’s property. The Landlord’s communication with the Resident. The Landlord’s response to the Resident’s concerns about the storage and removal of his personal data. The Landlord’s complaint handling of these matters.
The complaint concerns the level of compensation offered by the landlord, in response to her request for compensation for the impact of ASB on her health, wellbeing, and life.
REPORT COMPLAINT 202004865 LiveWest Homes Limited 5 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]
The landlord’s response to the resident’s request for maintenance and cyclical works at the property.
REPORT COMPLAINT 202002309 Peabody Trust 2018 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s response to the resident’s reports about the conduct of its staff.
The resident has complained about the landlord’s response to his reports of issues with the general cleanliness of the bin store and communal hallway, a broken communal door, maintenance of the car park and noise nuisance from the property above. The resident has also complained about the landlord’s complaints handling.