All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal lifts. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of fencing works. Response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports that her mobility scooter had been stolen and her request for compensation. The landlord’s handling of the resident’s concerns about building repairs, cleaning and service charge costs. The landlord’s handling of the resident’s reports of a pest infestation . The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s concerns about changes in housing officers and lack of communication. The landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports of no heating. The level of service charge increase. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by her neighbour.
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Concerns about the landlord’s staff member’s conduct and communication from the landlord’s call centre. The associated complaint.