Aster Group Limited (202327751)
The resident’s complaint is about the landlord’s handling of: Mould in her shower room. Her request for a management transfer.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Birmingham City Council (202314530)
The complaint is about the landlord’s handling of the resident’s reports of: A leak under the kitchen sink. Not having cooking facilities for an extended period of time. The resident has also complained about the landlord’s handling of her formal complaint.
Castles & Coasts Housing Association Limited (202233852)
The complaint is about the landlord’s: handling of enquires about quotations needed for major roof works. response to a request that a Section 20 consultation take place for the works. communication regarding a referral to the First Tier Tribunal (FTT) to rule on the resident’s dispute.
Clarion Housing Association Limited (202334904)
The complaint is about: The landlord’s handling of repairs in the property. The landlord’s response to reports of leaks, damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Dover District Council (202306500)
The complaint is about: The landlord’s response to the resident's concerns about threats of eviction. The landlord’s response and handling of the resident’s reports about antisocial behaviour (ASB). The landlord’s response to the resident’s concerns about property condition. The landlord’s response to the resident’s concerns about outstanding repairs. The landlord’s response to the resident’s reports about damp and mould, and its handling of associated repairs. The landlord’s response to the resident’s reports about asbestos. The Ombudsman has also considered the landlord’s complaint handling.
Flagship Housing Group Limited (202233885)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour.
Gentoo Group Limited (202324287)
The complaint is about the landlord’s handling of the resident’s reports of overgrown trees. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202220681)
The complaint is about the landlord’s handling of: A leak. Repairs to the boiler.
Havering Council (202306892)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and the subsequent handling of the remedial repairs. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Home Group Limited (202311104)
The complaint is about the landlord’s response to the resident’s concerns about its handling of: His reports of antisocial behaviour (ASB) from his neighbours. The associated complaint.