All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord's response to reports of flooring repairs, including reports that this was the cause of a pest problem in the property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
The complaint is about the landlord’s handling of repairs to the ventilation system in the resident’s bathroom. The Ombudsman has decided to consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of anti social behaviour (ASB). Repairs to the bathroom, including concerns about damp and mould. An electrical inspection and related repairs in the property. Reports of incorrect information on the annual gas safety certificate. The resident’s complaint. The landlord’s record keeping has also been investigated.
The complaint is about: The landlord’s handling of the resident’s reports of a leak. The landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s emergency decant. We have also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s request for roof repairs.
The complaint is about the landlord’s handling of a staircasing application made by the resident.
The complaint is about the landlord’s handling of building noise reported by the resident. The Ombudsman has also investigated the landlord’s complaint handling.