The Guinness Partnership Limited (202316816)
The complaint is about the landlord’s handling of concerns about an internal fire door.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Riverside Group Limited (202322210)
The complaint is about: The landlord’s response to the resident’s concerns about extractor fans. The landlord's complaint handling.
Peabody Trust (202318306)
The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.
A2Dominion Housing Group Limited (202322161)
The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of leaks in her bathroom. Associated complaint.
Basildon Borough Council (202320344)
The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for a replacement door. We have also considered the landlord's complaint handling.
London & Quadrant Housing Trust (L&Q) (202214674)
The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. Queries about his service charge. Reports about delays in completing lift repairs. Reports about antisocial behaviour (ASB) caused by a neighbour. Reports about communal repairs, cleaning, and the caretaking service. Associated complaints.
London & Quadrant Housing Trust (L&Q) (202314975)
The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint.
London Borough of Hammersmith and Fulham (202423217)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns about staff conduct.
Moat Homes Limited (202345146)
This complaint is about the landlord’s handling of: The resident’s reports of water ingress in the property causing mould. The associated complaint.
Notting Hill Genesis (NHG) (202333954)
The complaint is about the landlord’s handling of the resident’s reports of noise from her upstairs neighbour. The Ombudsman has also investigated the landlord’s handling of the associated complaint.