East Midlands Housing Group Limited (202430025)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Kirklees Metropolitan Borough Council (202427118)
The complaint is about the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint.
London & Quadrant Housing Trust (202320315)
The complaint is about the landlord’s handling of the resident’s reports of noise transference from other properties in the building. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202304162)
The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays completing repairs to a burst pipe affecting the car park. Delays completing repairs to a communal window.
London & Quadrant Housing Trust (L&Q) (202415792)
The complaint is about the landlord’s handling of the resident’s reports of flooding, damp, and mould, and requests for associated repair works.
London Borough of Barnet (202403095)
The complaint is about the landlord’s handling of: the resident’s communications with the housing options team. repairs to the boiler. repairs to the radiator. a leak resulting in damp and mould. the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s record keeping and complaint handling. We note that there were instances where the complaint investigation ought to have been reasonably aware of certain failures in its handling of the substantive repairs. This has been dealt with earlier in this report, and where applicable, remedies have been applied. Therefore, this section has focused on the procedural elements of the complaint handling. The resident made a complaint on 20 April 2024. The landlord acknowledged the complaint on 24 April 2024. It responded on 9 May 2024, which was 10 working days later. This was appropriate and in line with its policy and the timeframes set out in the Code. The resident escalated his complaint on 10 May 2024. The landlord acknowledged this on 13 May 2024. It issued its stage 2 response on 11 June 2024, which was 20 working days later. This was also in line with its policy and the timeframes set out in the Code. Overall, the landlord answered all elements of the resident’s complaint and tried to provide a remedy where it had found failures. It also responded in a timely manner. Therefore, we found no maladministration in the landlord’s complaint handling.
London Borough of Hackney (202336516)
REPORT COMPLAINT 202336516 London Borough of Hackney 28 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Notting Hill Genesis (NHG) (202411006)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The associated complaints.
Paradigm Housing Group Limited (202327597)
The complaint is about the landlord’s handling of defects and repair issues reported by the resident since moving into the property.
Places for People Group Limited (202309803)
The complaint is about the landlord’s response to the resident’s reports of damp in the property. The Ombudsman has also considered the landlord’s complaint handling.