Town and Country Housing (202328175)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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GreenSquareAccord Limited (202334343)
The complaint is a about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s complaints.
Hyde Housing Association Limited (202319093)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Islington Council (202308662)
The complaint is about the landlord’s response to the resident’s request for: Emergency accommodation. Compensation. The Ombudsman has also considered the landlord’s complaint handling.
Kirklees Council (202325823)
The complaint is about the landlord’s handling of repairs including damp and mould, removal of polystyrene ceiling tiles in the hallway, repairs to the kitchen ceiling, repairs to the windows and clearing the rear gutter at the resident’s property. The Ombudsman has also considered the associated complaint handling.
Leeds City Council (202315432)
The complaint is about the landlord’s handling of:
London & Quadrant Housing Trust (L&Q) (202217703)
The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A leak coming through the bathroom ceiling from the roof. A leak under her kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202348692)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to the front door, windows, and intercom. Concerns raised about the maintenance/upkeep of communal areas. Concerns raised about its record keeping. Service charge enquiries. The Ombudsman has also considered the landlord’s handling of the associated complaints.
Paradigm Housing Group Limited (202324683)
This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property.
Soha Housing Limited (202301865)
The complaint is about the landlord’s handling of the resident’s: Concerns about monthly charges which are not applicable to him. Associated formal complaint.