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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Thirteen Housing Group Limited (202234205)

The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered the landlord’s complaint handling.

Torus62 Limited (202405696)

The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property. 

Vico Homes Limited (202317286)

The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its response when she moved out.

Wokingham Borough Council (202333811)

The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent request for compensation.

Abri Group Limited (202233472)

The complaint is about: The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling of the associated complaints.

Abri Group Limited (202234471)

The complaint is about the landlord's handling of the resident's requests to remove waste from the area surrounding her home. The Ombudsman has also considered the landlord’s complaint handling.

Castles & Coasts Housing Association Limited (202317613)

The complaint is about the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her hedge to be replaced with fencing. We have also investigated the landlord’s complaint handling.