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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202112818)

The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The report also examines the landlord’s record keeping.

Cornerstone Housing Limited (202126945)

The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's handling of the resident's reports of anti-social behaviour. The landlord's handling of the resident's request for a designated parking space. The landlord's handling of the resident's request for permission to use CCTV.

East Devon District Council (202120868)

The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The Ombudsman has also investigated the landlord’s complaint handling.

ForHousing Limited (202202552)

The complaint is about: The landlord’s response to the resident’s reports of mould and damp at the property and the associated repairs. The landlord’s response to the residents’ reports of damaged personal belongings. The landlord’s complaint handling.

Hammersmith and Fulham Council (202128358)

The complaint is about the landlord’s handling of: The resident’s report of a leak to the bathroom and the associated repairs. The associated complaint. The record keeping.

Hyde Housing Association Limited (202100383)

The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould and repairs to the property. This service has also considered the landlord’s complaint handling.

Islington Council (202014174)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). A data breach. The resident’s complaint.