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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Norwich City Council (202201741)

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in her property. Complaint handling.

Lambeth Council (202220999)

The complaint is about the landlords handing of leaks into the residents property and the resulting damage. The landlords handling of the residents complaint including the compensation offered.  

Stevenage Borough Council (202210496)

The complaint is about the landlord’s handling of the resident’s reports of a leak which caused damp and mould in her property. The Ombudsman has also considered the associated complaint handling.

Peabody Trust (202205032)

The complaint is the landlord breached the lease in its handling of the resident’s application to purchase additional shares of the property.

Citizen Housing (202216442)

The complaint is about: The landlord's response to reports of noise nuisance and antisocial behaviour (ASB). The landlord's response to reports of harassment and concerns about the conduct of staff members. The landlord's handling of the resident’s reports of repairs to the property, specifically: A repair to her washing machine. Damp and mould.