Anchor Hanover Group (202015843)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of reports of ASB made about the resident.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Broxtowe Borough Council (202008231)
The complaints are about the landlord’s: Handling of repairs to the shower. Response to concerns that were raised about the replacement shower. Handling of the formal complaint. Response to concerns that were raised about the resident’s mother injuring herself when using the replacement shower.
Catalyst Housing Limited (202009351)
The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the associated complaint. response to the resident’s concerns about rubbish left outside his property.
Home Group Limited (202002972)
The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving her with no hot water. The landlord’s associated complaint handling.
Kingston upon Thames Council (202013280)
The complaint is about advice given by a council officer to a councillor about the council’s contact restrictions relating to the resident.
Southwark Council (202017218)
The complaint concerns the landlord’s response to the resident’s reports of noise emanating from the water tanks in their building.
Stevenage Borough Council (202013153)
The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate.
Tower Hamlets Council (202016524)
The complaint is about the landlord’s response to the resident’s reports about damage to his walls and floors.
A2Dominion Housing Group Limited (202005971)
The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the property. The landlord’s complaint handling.
Birmingham City Council (202008000)
The complaint is about the landlord’s response to the residents reports of: Mould and damp within the property and the installation of extraction fans. Damage to the resident’s belongings from mould and damp. Its complaints handling. The effects of the mould on the resident’s physical and mental health.