London Borough of Brent (202328862)
This complaint is about the landlord’s response to the resident’s reports of repairs to the roof and guttering, communal wall area and a side gate.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Brent (202329275)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.
London Borough of Hammersmith and Fulham (202316559)
The complaint is about: The landlord’s handling of the resident’s request for a leasehold pre-sale pack, particularly: The accuracy of service charge accounts and interest on the account. A request for a full statement of account since 2012. The landlord’s handling of the resident’s request for information about major refurbishment works (“major works”), particularly: The level of charges. The provision of documents in a digital format. The landlord’s handling of the resident’s complaints, particularly: Complaints about major works made in 2020, 2021 and 2022. A complaint raised in June 2023.
London Borough of Hillingdon (202323642)
The complaint is about the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment .
London Borough of Hounslow (202325961)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
London Borough of Lambeth (202311666)
The complaint is about the landlord’s handling of the resident’s reports of: The landlord charging him rent for 2 properties in 2017. Rent arrears due to the landlord’s failure to pay him compensation from a disrepair claim. Damp and mould and outstanding repairs. We have also considered the landlord’s handling of the resident’s related complaint.
London Borough of Lambeth (202314858)
REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
London Borough of Tower Hamlets (202329899)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould, and the associated repairs request to repair her interior doors associated complaint
Metropolitan Thames Valley Housing (MTV) (202326838)
The complaint is about the landlord's handling of remedial repairs to the bathroom following a leak.
North Tyneside Council (202405851)
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments in its communication with him.