Clarion Housing Association Limited (202318192)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Haringey London Borough Council (202324341)
The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints.
Jigsaw Homes Group Limited (202321821)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and shower repairs. Formal complaint.
London & Quadrant Housing Trust (L&Q) (202300355)
The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint.
London Borough of Camden Council (202329817)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Lambeth (202306806)
The complaint is about the landlord’s handling of guttering repairs, pointing, and painting works at the resident’s building.
London Borough of Lambeth (202321721)
The complaint is about the landlord’s handling of the resident’s report of water ingress into his flat. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
Metropolitan Thames Valley Housing (MTV) (202310749)
The complaint is about the landlord’s handling of: the resident’s concerns about the level of service charges; communications with the resident about the service charge accounts. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202320106)
The complaint is about the landlord’s: response to repairing the resident’s boiler. complaint handling
Orbit Housing Association Limited (202322306)
The complaint is about the landlord’s handling of: repairs to the roof and damp and mould. windows and front door repairs. the resident’s request for compensation for damaged items and additional costs he said he incurred. the complaint.