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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Town and Country Housing (202219392)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for reimbursement for damaged items.

WATMOS Community Homes (202316586)

The complaint is about the landlord’s handling of the resident’s reports of a leak. We have also investigated the landlord’s complaint handling.

Arun District Council (202329684)

The complaint is about the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. Concerns about a trip hazard in the communal area of the building. Request for it to repair the bedroom window and the communal door.

bpha Limited (202404685)

The complaint is about the landlord’s handling of reports that the resident’s emergency pendant was not working.

City of Westminster Council (202417749)

The complaint is about the landlord's handling of: Repairs to a blocked pipe and associated leaks. The recording of the resident's vulnerabilities. The associated complaint.

GreenSquareAccord Limited (202225008)

The complaint is about the landlord’s handling of: Repairs to gaps to doors. Porch tile repairs. The aerial not functioning. Repairs to the electric garage door and leak into the garage. Window repairs. Repairs to kitchen. The associated complaint.

Hundred Houses Society Limited (202423589)

The complaint is about the landlord’s response to the resident’s: Concerns regarding access for gas safety checks (AGS). Reports of repairs, damp and mould, and a pest infestation. Concerns regarding charges for repairs. Requests for reasonable adjustments.