All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating to the property’s energy performance certificate (EPC). Response to the resident’s report of poor staff conduct. Handling of the resident’s reports of noise nuisance at the property. Handling of the resident’s request for a reasonable adjustment.
The complaint is about the landlord’s handling of: repairs to the communal roof. the resident’s associated complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and mould. Staff conduct.
The complaint is about the landlord’s handling of the resident’s: responsive repairs following a leak. subsequent complaint.
The complaint is about the landlord’s handling of the resident’s: Subject Access Request (SAR). Reports about repairs. Reports about staff conduct.
The complaint is about the landlord’s handling of the resident’s reports of lack of water, heating, and hot water. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: reports of poor maintenance of the communal CCTV system. request to inspect service charge invoices related to the communal CCTV system. reports of faulty windows causing damp and mould. reports of a faulty intercom door entry system and security gate. associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property including its offer of compensation. Associated complaints.
The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her balcony.
The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.