Royal Borough Of Greenwich (202329847)
The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent reports of damp. The Ombudsman has also investigated the landlord’s associated complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202307700)
The landlord’s response to the resident’s complaint about the presence of asbestos in her property.
Southwark Council (202326397)
The complaint is about the landlord’s handling of the resident’s reports of a broken tile.
Southwark Council (202414244)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and subsequent damp and mould. Associated complaint.
Vivid Housing Limited (202342901)
The complaint is about the landlord’s: Response to the resident’s reports of repairs needed upon moving into the property. Response to the resident’s concerns about rent arrears at her previous property. Complaint handling
West Kent Housing Association (202400774)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports about her kitchen ceiling. Requests to move. Complaint.
A2Dominion Housing Group Limited (202333868)
The complaint is about the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information about service charges. Concerns about communal repairs. Concerns about communal cleaning. Concerns about the management of anti social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Amplius Living (202322984)
The complaint is about the landlord’s handling of the resident’s report that its surveyor attended the property without prior arrangement. We have also considered the landlord’s complaint handling.
Birmingham City Council (202327343)
The complaint is about the landlord’s handling of: the resident’s request for further information about a service charge. the resident’s associated complaint.
Clarion Housing Association Limited (202310607)
The complaint is about the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused by contractors. The associated complaint.