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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Peabody Trust (202318478)

The complaint is about the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her contact details and her access to her tenancy account online. This investigation also considers the landlord’s complaint handling and record keeping.

Southwark Council (202301749)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s rehousing application. The Ombudsman has also investigated the landlord’s complaint handling.

Southwark Council (202315999)

The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for adaptations to be made to the property.

Stevenage Borough Council (202318596)

The complaint is about the landlord’s: handling of fence repairs. response to the resident’s concerns about a structure in a neighbouring garden.

Tower Hamlets Homes (202317945)

The complaint is about the landlord’s handling of: The resident’s report of a leak affecting the property. The associated complaint.

Waltham Forest Council (202410478)

The complaint is about: The landlord’s response to the resident’s report that the communal door lock had been changed to one with a latch, which had led to residents latching the door open. The landlord’s handling of the associated complaints.

Welwyn Hatfield Borough Council (202233915)

REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]