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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Homes Plus Limited (202304135)

The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.

Westminster City Council (202217180)

The complaint is about the landlord’s response to the resident’s reports about repair issues caused by damp. The Ombudsman has also investigated the landlord’s complaints handling.

Abri Group Limited (202302263)

The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint.

Aspire Housing Limited (202228581)

The complaint is about the landlord’s handling of the resident’s: Reports of repair issues. Reports of flooding in the property’s kitchen. Reports of issues with the gas and electricity supply. Enquiries about contractors sent to the property.