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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Lewisham Council (202118177)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.

London Borough of Ealing (202120786)

The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts within her block breaking down. The associated complaint. The Ombudsman has considered the landlord’s knowledge and information management.

Mid Devon District Council (202215292)

The complaint is about: the landlord’s decision to issue the resident with a Notice to Quit. the landlord’s handling of the resident’s personal data. The Ombudsman has also considered the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202123372)

The complaint is about the landlord's handling of the resident's reports of an ongoing leak into her property. This service has also considered the landlord’s handling of the resident’s complaint in this investigation.

Orbit Group Limited (202004283)

The complaint is about the landlord’s handling of the resident’s: reports that there were no bins at the outset of her tenancy. reports of anti-social behaviour subsequent requests to move property. reports of the lack of heating and hot water at the outset of her tenancy. associated complaints.

Peabody Trust (202007243)

The complaint is about the landlord’s handling of the resident’s: reports of repairs in the property, as follows: damaged flooring damaged doors damaged walls damaged ceilings damaged skirting boards poor ventilation the smell of damp when it rains, he needed an oven hood in the kitchen excessive dust, a leak the small of damp reports of anti-social behaviour (‘ASB’). request for a transfer. The Ombudsman has also considered the landlord’s complaint handling.