Home Group Limited (202111072)
This complaint is about the landlord’s response to reports of defects in the doors and windows of a new build house. The Ombudsman has also decided to consider the landlord’s complaint handling as part of this complaint. Although this was not addressed directly in the landlord’s internal complaint procedure, paragraph 44 of the Housing Ombudsman Scheme allows the Ombudsman discretion to consider such issues based on the evidence of failure presented.