Southwark Council (202115107)
The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. The associated formal complaint into the issue.
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. The associated formal complaint into the issue.
The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system.
The complaint is about the landlord’s: Handling of repairs to the resident’s balcony door. Complaint handling.
The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window and car.
The complaint is about: The landlord’s response to the resident’s concerns about repair delays and asbestos at her property , and her request for compensation. The landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s request for reimbursement of her expenses when experiencing a backflow of waste in June 2020. The landlord’s handling of external repairs to a hole outside the property. The landlord’s handling of the associated complaint.
The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the resident’s property.
The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for adaptions to their property.