Flagship Housing Group Limited (202229998)
The complaint is about: The landlord’s handling of the resident’s reports of a damage front entrance door and frame. The Ombudsman has also considered the landlord’s complaints handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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ForHousing Limited (202220869)
The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling of the associated complaints.
Hammersmith and Fulham Council (202221605)
The complaint is about the landlords handling of the: Leaseholder’s reports of a leak in the property. The associated complaint.
Haringey London Borough Council (202108819)
The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.
Hexagon Housing Association Limited (202100259)
The complaint is about the landlord's handling of the resident’s reports of anti-social behaviour.
Hexagon Housing Association Limited (202220073)
The complaint is about the landlord’s: Handling of repairs to the video intercom entry system in the resident’s building. Handling of the associated complaint. The Ombudsman has also considered the landlord’s information management in respect of this complaint.
Home Group Limited (202213572)
The complaint is about: The landlord’s handling of the resident’s reports of sinkage in her rear garden. The Ombudsman has also considered the landlord’s complaints handling.
Housing For Women (202225916)
The complaint is about the landlord’s handling of replacement flooring in the resident’s property following a flood. This Service has also investigated the landlord’s: Complaint handling. Record keeping.
Hyde Housing Association Limited (202127492)
The complaint is about. The residents request for compensation for damaged personal items. The landlords response to the residents reports of water ingress into his property. The landlords response to the residents concerns regarding staff conduct. This service has also considered the landlords complaint handling.
Lambeth Council (202009981)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the property and garden. The Ombudsman has also considered the landlord’s handling of the complaint.