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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Moat Homes Limited (202332876)

The complaint is about the landlord's response to the resident's: Reports of water ingress and associated damp and mould; Complaint. This report has also assessed the landlord’s record keeping.

Royal Borough of Kensington and Chelsea (202215807)

The complaint is about the landlord's: Response to the resident’s reports of antisocial behaviour at the block. Response to the resident's request to be moved to alternative accommodation. Response to the resident’s reports of outstanding repairs causing damp and mould to an external wall at the property. Complaint handling.

Southern Housing Group Limited (202206678)

The complaint is about the landlord’s handling of the resident’s reports of a leak by the front door, damp and mould, and damage caused to the resident’s door as a result. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.

Woking Borough Council (202331583)

The complaint is about the landlord’s decision to defer the resident’s adaptations works to her home to the following financial year. The Ombudsman has also assessed the landlord’s complaint handling.